Customer Service

Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with… Read more »

Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and… Read more »

Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of… Read more »

Et Tu, Delta?

August 11, 2016

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in… Read more »

sharepoint user adoption

We recently returned from SharePoint Fest in Washington DC and it seemed like every other conversation we had there with people was about SharePoint user adoption.

Unfortunately, many comments were negative.

“We love SharePoint but our users hate it.”

“We think it looks good but our users think it looks horrible.”Read more »

customer support software

Your business will benefit tremendously if you install customer support software that integrates with your SharePoint system. It… Read more »

For any organization that seeks to provide excellent customer service, having employees who are effective at interacting with customers is… Read more »

Successfully setting the stage for a fully functioning company needs more than people and a bunch of computers. The most… Read more »

It sounds like a well-worn adage for every business out there: develop and maintain good customer service. Sure, it seems… Read more »

A lot of companies focus on customer service over everything else. They put a great deal of effort into making… Read more »