6 02, 2020

Creating a Survey in Office 365 Using Microsoft Forms

2020-05-21T20:15:04-07:00February 6th, 2020|

Microsoft Forms is not a replacement for InfoPath forms nor can it serve as a ticket or request management form. However, it does have uses for creating surveys, quizzes, and questionnaires. In this article, we will look into creating a survey and using that to gather feedback from users. You create the survey in [...]

22 01, 2018

Case Study: Customer Service Software for an International Bank

2020-05-19T16:53:58-07:00January 22nd, 2018|

Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure. Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a bank or moves to another. “Great customer [...]

15 01, 2018

Case Study: Membership Service System for Non-Profit

2020-05-19T17:38:02-07:00January 15th, 2018|

Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges. One of our clients, a large religious organization, found [...]

8 01, 2018

Case Study: Customer Support for Manufacturer of Industrial Computers

2020-05-19T17:44:41-07:00January 8th, 2018|

Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ from [...]

11 08, 2016

Et Tu, Delta?

2020-05-19T18:38:42-07:00August 11th, 2016|

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]

9 06, 2015

Grow Your Business with Customer Support Software

2019-10-04T20:27:16-07:00June 9th, 2015|

Your business will benefit tremendously if you install customer support software that integrates with your SharePoint system. It will improve the efficiency and productivity of your team, which in turn will increase customer satisfaction. And customer satisfaction is one of the best ways to grow your business. Give someone great [...]

17 02, 2014

Automation with SharePoint for Effective Customer Service

2019-10-04T20:20:54-07:00February 17th, 2014|

For any organization that seeks to provide excellent customer service, having employees who are effective at interacting with customers is critical. There is a tipping point, however, where even being the best customer service representative will not help; it comes down to time management. The most successful customer relations personnel [...]

28 01, 2014

Helping Hand: Finding the Best SharePoint Customer Service Consultant

2019-10-04T20:36:23-07:00January 28th, 2014|

Successfully setting the stage for a fully functioning company needs more than people and a bunch of computers. The most talented employees can be burdened by the seemingly endless minutiae involved in launching or expanding a company. These challenging steps are not just about acquiring software or the inputting of [...]

17 01, 2014

Reap the Rewards of SharePoint Customer Service Management

2019-01-27T01:32:06-08:00January 17th, 2014|

It sounds like a well-worn adage for every business out there: develop and maintain good customer service. Sure, it seems obvious enough, but with so many things to organize and manage overall, sometimes turning that advice into a concrete process can get lost in the shuffle. Any way that you can [...]

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