Manage Returns & Repairs
When a product is returned for repair or replacement, our support system allows escalation of cases. We can implement a robust platform to manage the return and service of a faulty device. The service process requires authorizations, documentation, quotes, shipments, and approvals – all manageable with the right software.
Convert Communications to Tickets
Customer communications are converted to tickets and automatically routed to the most appropriate support technician. Our Customer Support solution tracks each ticket as it automatically moves between recipients, recording all progress.
Improve Processes for Customers
Analyze help desk statistics to understand how customers interact with support personnel. Using this data, create relevant FAQ solutions for users to troubleshoot common questions while your support team tackles escalated requests.
Specialized Support for Any Manufacturer
Crow Canyon’s SharePoint-integrated solutions help manufacturers work efficiently with customers while facilitating successful support and service teams. Automated workflows and centralized communications ensure the smooth operation and customer engagement plan while burnishing the company’s reputation as an industry-leading manufacturer.
Business Automation Solutions to Move Critical Manufacturing Processes Forward!
| Prevent Hidden Costs of Contract Mismanagement Save time and money in your manufacturing facilities by keeping your IT, Assets, and Equipment contracts / renewals organized. According to a Gartner Group study, 60% of all supplier contracts are automatically renewed without the knowledge of the buyer. Contract mismanagement cost organizations millions of dollars from areas including:
Overcome budget constraints and gain control of your costs by streamlining the processes that drive your manufacturing organization.
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| Track & Measure All Your Equipment
Keep your production facilities safe and compliant while minimizing downtime with properly maintained equipment. Using our Equipment Tracking system, your manufacturing facilities can maintain a central system to ensure timely routine maintenance and repairs. Know where each piece of equipment is located and when routine maintenance is due. Mange your equipment from anywhere at any time by any facility worker. With Crow Canyon’s Equipment Tracking system, you protect your manufacturing organization’s bottom line with longer-lasting equipment. You save more money. You keep employees safe. |
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| Streamline Your Work Order Requests & Maintenance
Keep your manufacturing personnel productive by quickly resolving facilities maintenance issues. Minimize facility and equipment downtime by utilizing an organized central system for tracking and resolving maintenance requests. Keep your employees safe with up-to-date compliant facilities and equipment. Ensure timely routine maintenance and repairs with a centralized and well managed work order and facilities maintenance system. With Crow Canyon’s Work Orders Management system, you protect your manufacturing organization’s bottom line with longer-lasting facilities and equipment. You save more money. You keep employees safe. |
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| Modernize Your IT Help Desk
Keep your manufacturing personnel focused on their jobs by resolving their hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees. Utilize the Office 365 & SharePoint platform for detailed tracking of IT related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your manufacturing staff productive and focused on their work. Features include:
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| Streamline Your Customer Service Provide superior customer service for your manufacturing dealers, distributors and suppliers by efficiently handling support inquiries, from initial request to resolution.
Utilize the Office 365 & SharePoint platform to get more return on your existing technology investment and quickly and efficiently turn your support organization into a digital workplace. |
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Featured Case Study
Customer Support for Manufacturer of Industrial Computers
Our client required a solution that could address both first-level phone and email-based customer support and second-level “return-to-manufacturer” service needs. First-level support personnel needed a way to efficiently handle customer support inquiries, from initial request to resolution. In addition, our client needed a way to handle cases where the specialized computer had to be returned for service or replacement.
