Frequently Asked Questions About SharePoint Case Studies
What are SharePoint case studies?
SharePoint case studies are real-world examples of how organizations use Microsoft SharePoint to solve business challenges, improve processes, automate workflows, manage information, and support employees. They typically describe the organization’s challenge, the SharePoint-based solution, and the results achieved.
What can SharePoint be used for?
Organizations use SharePoint for many business applications, including document management, workflow automation, forms, request tracking, employee onboarding, help desk and service management, approvals, compliance processes, and collaboration. SharePoint can also serve as a foundation for customized business applications that work with Microsoft 365.
What are some common SharePoint workflow automation use cases?
Common SharePoint workflow automation use cases include employee onboarding, approval processes, request management, document routing, compliance processes, customer service, purchasing, and other repetitive business processes. Organizations can use SharePoint-based workflows to reduce manual work and standardize how processes are completed.
Can SharePoint replace legacy forms and workflow platforms?
Yes. Organizations can modernize legacy SharePoint applications and replace platforms such as Microsoft InfoPath and Nintex with modern SharePoint and Microsoft 365 solutions. The right approach depends on the organization’s existing forms, workflows, integrations, data, and deployment requirements.
Can SharePoint be used as a help desk?
Yes. SharePoint can be used as the foundation for a help desk or service management application. Organizations can use SharePoint to manage tickets, requests, knowledge, approvals, assets, workflows, and other service processes while integrating with Microsoft 365 and Microsoft Teams.
What industries use SharePoint?
SharePoint is used across many industries, including government, healthcare, higher education, banking and financial services, manufacturing, nonprofits, and professional services. The specific applications and workflows depend on each organization’s business processes and requirements.
What are the benefits of using SharePoint for business processes?
Using SharePoint for business processes can help organizations centralize information, automate repetitive tasks, improve visibility into requests and workflows, standardize processes, and connect business applications with Microsoft 365. SharePoint can also provide a familiar environment for employees who already use Microsoft 365.
How can I evaluate whether SharePoint is right for my organization?
Reviewing real SharePoint case studies can help organizations identify solutions similar to their own challenges. Look for examples involving your industry, business process, existing technology, and desired outcomes. Case studies can also help you evaluate implementation approaches, automation opportunities, and potential results before starting a SharePoint project.
Where can I find real-world SharePoint case studies?
Crow Canyon Software’s SharePoint case studies include examples of organizations using SharePoint and Microsoft 365 for workflow automation, forms, service management, request tracking, legacy platform replacement, and other business processes. The collection includes case studies from industries such as healthcare, government, higher education, banking, manufacturing, and nonprofit organizations.
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