New hardware, office supplies, access to databases, purchase approvals, leave requests, benefit updates, travel reimbursements – these are just some of the many types of requests that an organization has to contend with every day. Without an organized system in place to manage the requests, a company will suffer from… Read more »
Crow Canyon SharePoint Blog
Let’s face it, the only time that Support teams receive e-mails or calls is when something is wrong. After all, no one calls up an IT Help Desk just to say “Hello!” and give a jolly greeting. It’s also a given that the person initiating the communication is probably… Read more »
All electricity generators and transmitters in the US and Canada need to comply with strict government regulations. These rules are perpetuated by the North American Electric Reliability Corporation, or “NERC” for short. NERC’s goal is a “highly reliable and secure North American bulk power system”, which… Read more »
With a much-ballyhooed announcement at the SharePoint Conference North America last month, SharePoint 2019 officially arrived… well, sort of. The early preview won’t start until “Summer 2018” with most RTM features ready for preview later in 2018 or early 2019. But what is it all about?
SharePoint 2019 Breakdown
Microsoft ended development of InfoPath Forms with InfoPath 2013, leaving people who had developed forms – sometimes 1000’s! – a bit in the lurch. While Microsoft says InfoPath will be supported until 2026, no new features are being added and there is no guarantee that future enhancements to SharePoint and… Read more »
Our client, a large state agency, required an efficient system for generating check vouchers that could replace paper-driven and time-consuming manual processes.
A check voucher is a request to submit payment for an invoice. Vouchers start their lives in one of the agency’s 18 local offices. The vouchers… Read more »
Clearly, email is not an effective way to manage requests – tracking and assigning requests, getting status, sending alerts, instituting workflows, generating reports, and more, are all hard, if not impossible, to implement with an email-based system. Most often, an email request will go “below the horizon” and get forgotten… Read more »
In the late 1990s, Microsoft decided to jump into the search engine arena with “MSN Search.” Over the years, this product underwent several transformations, first to “Windows Live Search” and then to “Live Search.” In 2009, after much reshuffling, rebranding, and reorganization, Microsoft settled on “Bing”, which has been… Read more »
The Crow Canyon Request Manager for SharePoint transformed the way a U.S. government agency worked, empowering it to move away from outdated manual processes and embrace digitized and automated solutions that integrate seamlessly with its existing IT framework.
Two challenges: Regulations and Outdated Methods
When it comes… Read more »
In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and going. Access to the city needed to be tightly controlled. Fast forward a thousand years and access is managed not by armored guards but by IT security systems. The world… Read more »
Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure.
Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a… Read more »
Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges.
One of our clients,… Read more »
Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of the computers it builds and send out to its customers.
The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation,… Read more »
In the first half of 2018, Office 365 First Release customers will be able to make use of a new feature from Microsoft called “Hub Sites”.
A hub site is an intranet-type interface that is populated by content published in team sites and communication sites, which are two types… Read more »
As more and more IT companies transition to a cloud or hybrid architecture, there is an increasing concern over data security and compliance. Constantly evolving international data protection laws mandate how organizations manage their customer’s data. But, more often than not, the question is not what is stored… but where… Read more »