Our client, a large state agency, required an efficient system for generating check vouchers that could replace paper-driven and time-consuming manual processes.
A check voucher is a request to submit payment for an invoice. Vouchers start their lives in one of the agency’s 18 local offices. The vouchers… Read more »
Clearly, email is not an effective way to manage requests – tracking and assigning requests, getting status, sending alerts, instituting workflows, generating reports, and more, are all hard, if not impossible, to implement with an email-based system. Most often, an email request will go “below the horizon” and get forgotten… Read more »
In the late 1990s, Microsoft decided to jump into the search engine arena with “MSN Search.” Over the years, this product underwent several transformations, first to “Windows Live Search” and then to “Live Search.” In 2009, after much reshuffling, rebranding, and reorganization, Microsoft settled on “Bing”, which has been… Read more »
In previous blog articles, we’ve discussed Microsoft’s interest in artificial intelligence and have spent a good deal of time looking at what this means in the Office 365 environment. Our articles about Microsoft Graph and Delve, in particular, convey how… Read more »
The Crow Canyon Request Manager for SharePoint transformed the way a U.S. government agency worked, empowering it to move away from outdated manual processes and embrace digitized and automated solutions that integrate seamlessly with its existing IT framework.
When it comes… Read more »
In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and going. Access to the city needed to be tightly controlled. Fast forward a thousand years and access is managed not by armored guards but by IT security systems. The world… Read more »
Office 365 has taken the business world by storm. Way back in 2015, Office 365 surpassed Google Apps in terms of cloud usage. Why? It’s mostly been due to Microsoft’s determination to move everyone to its cloud platform – Office 365 — by providing a rich set… Read more »
May 2016 and May 2017 saw major announcements from Microsoft on the Future of SharePoint. This May will be no different, only louder with a major SharePoint conference happening in Las Vegas.
Planning and preparation for the SharePoint Conference North America in Las Vegas is… Read more »
Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure.
Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a… Read more »
Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges.
One of our clients,… Read more »
Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of the computers it builds and send out to its customers.
The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation,… Read more »
In the first half of 2018, Office 365 First Release customers will be able to make use of a new feature from Microsoft called “Hub Sites”.
A hub site is an intranet-type interface that is populated by content published in team sites and communication sites, which are two types… Read more »
As more and more IT companies transition to a cloud or hybrid architecture, there is an increasing concern over data security and compliance. Constantly evolving international data protection laws mandate how organizations manage their customer’s data. But, more often than not, the question is not what is stored… but where… Read more »
Information Overload is a serious problem for individuals and for businesses. Emails, Twitter feeds, web sites, texting, smartphones, let alone TV and numerous channels available 24×7, all seek to grab our attention and pull our focus away from the tasks at hand. In the business environment, important information — a… Read more »
Recently we introduced the concept of the SharePoint Application Portal as a friendly, functional interface for users to engage with our SharePoint-integrated applications. In our initial blog article, we discussed the benefits of application portals for both users and admins; in a subsequent article,… Read more »
In the Crow Canyon blog, we’ve had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We’ve discussed predictive analytics, the problem with Delve, and Office 365’s new personalized search capability.
This… Read more »
In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives. They need to know what they have in place and how it is configured before they can make decisions… Read more »
Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service.
Simply put, in order to fix something, you have to know what is broken. The indication of a… Read more »
In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards.
As you may know, ITIL,… Read more »
People ask us why they should use our Office 365 applications instead of SaaS (Software as a Service) solutions or client-server programs. Here are four reasons why using our SharePoint & Office 365 applications is the way to boost productivity and lower costs in a modern business environment:
SharePoint Solves Check Voucher Routing Problems at State Agency
Crow Canyon Corrects Communication Concerns for Consulting Company
Bing for Business Powers Internal Search
Chatbots: Real Deal or Too Soon?
Request Tracking Solution for U.S. Government Agency
User Access Request System for Medical Institute
Crow Canyon Software heads to Houston for SharePoint Saturday this April 28th
Crow Canyon Gets Ready for North American Collaboration Summit
Loading
