Crow Canyon SharePoint Blog

Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure.

Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a… Read more »

Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges.

One of our clients,… Read more »

Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of the computers it builds and send out to its customers.

The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation,… Read more »

In the first half of 2018, Office 365 First Release customers will be able to make use of a new feature from Microsoft called “Hub Sites”.

A hub site is an intranet-type interface that is populated by content published in team sites and communication sites, which are two types… Read more »

As more and more IT companies transition to a cloud or hybrid architecture, there is an increasing concern over data security and compliance. Constantly evolving international data protection laws mandate how organizations manage their customer’s data. But, more often than not, the question is not what is stored… but whereRead more »

Information Overload is a serious problem for individuals and for businesses. Emails, Twitter feeds, web sites, texting, smartphones, let alone TV and numerous channels available 24×7, all seek to grab our attention and pull our focus away from the tasks at hand. In the business environment, important information — a… Read more »

Recently we introduced the concept of the SharePoint Application Portal as a friendly, functional interface for users to engage with our SharePoint-integrated applications. In our initial blog article, we discussed the benefits of application portals for both users and admins; in a subsequent article,… Read more »

In the Crow Canyon blog, we’ve had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We’ve discussed predictive analytics, the problem with Delve, and Office 365’s new personalized search capability.

This… Read more »

Asset Management

In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives. They need to know what they have in place and how it is configured before they can make decisions… Read more »

Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service.

Simply put, in order to fix something, you have to know what is broken. The indication of a… Read more »

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards.

As you may know, ITIL,… Read more »

People ask us why they should use our Office 365 applications instead of SaaS (Software as a Service) solutions or client-server programs. Here are four reasons why using our SharePoint & Office 365 applications is the way to boost productivity and lower costs in a modern business environment:

Read more »

We had the pleasure of hosting a “Post-Ignite” webinar last Monday with Microsoft MVP Vlad Catrinescu. In the webinar, titled “The Impact of Ignite on the Future of Your Office 365″, Vlad outlined seven major areas where announcements made at the Sept. 25 – 29 Microsoft Ignite Conference will affect… Read more »

We gave an overview of the advantages of using Applications Portals in a previous blog article. We explained how our applications use these portals to encourage users to engage with SharePoint. The portals give users a friendly, intuitive interface to interact with the… Read more »

One way our applications boost the power of SharePoint and Office 365 is through the use of Application Portals. These Application Portals give users ways to engage effectively with our applications, thereby driving user adoption and accelerating usage of SharePoint and Office 365.

Application Portals differ from Intranets,… Read more »

As we documented in our whitepaper, Future Tech Trends in Office 365, the fastest growing trend in Office 365 / SharePoint — and, arguably, the entire IT ecosystem — is Artificial Intelligence (AI). In the Office 365 realm specifically, we’re talking about Office Graph.

Read more »

The Problem with Delve

August 28, 2017
Microsoft Delve

In our last blog article, we talked about Predictive Analytics and its use by Microsoft in Office Graph and Office Delve. We raised issues with this kind of predictive approach and discussed the limitations. In this article, we will focus on Delve particularly and explore why it is… Read more »

The latest buzzwords in IT revolve around the use of historical and current data to predict the future: Predictive Analytics, Big Data, and Data Science are all topics getting a lot of traction these days. The general idea is that massive volumes of data undergo cleansing (formatting, parsing, outliers removed)… Read more »

In our article Choosing Resilience Over Reliability, we discussed the difference between “imagined systems” and “found systems.” The former are built for reliability, with backups and failover systems in-place; the assumption is that things will work as they are supposed to.

The latter are designed for resilience… Read more »

As a concept, Office 365 Groups initially existed as a way to group together people with a shared commonality (e.g., working together on the same project). This grouping mechanism was largely relegated to basic applications, such as security, permissions, and distribution. Microsoft had a plan for Groups, however, and now… Read more »

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