Does Dynamics 365 Have a Ticketing System? Yes, Dynamics 365 can be used as a ticketing system. Microsoft Dynamics 365 Customer Service provides case management capabilities for tracking customer issues from intake through resolution, including case records, queues, routing, knowledge management, SLAs, automation, and reporting. However, whether Dynamics 365 is the right ticketing [...]
About this guide: This is a hands-on guide to using SharePoint Designer with SharePoint Online, and what to do now that it has reached end of support. Crow Canyon offers a no-code platform in this space called NITRO Studio, which is covered near the end as one option. The rest of the guide [...]
Small businesses today face a familiar challenge: too much manual work, not enough time. Whether it’s processing customer requests, managing approvals, tracking inventory, or coordinating internal tasks, repetitive processes slow teams down and limit growth. Workflow automation solves this problem and in 2026, it’s no longer a “nice to have.” It’s the fastest [...]
Quick Answer Microsoft Intune is a unified endpoint management (UEM) platform that enrolls, secures, and manages devices and apps. An IT help desk manages tickets, requests, and workflows. Integrating Intune with Crow Canyon’s NITRO Help Desk for IT links tickets to real devices, improving troubleshooting, automation, and asset accuracy, all inside Microsoft 365. [...]
Organizations in government, healthcare, manufacturing, finance, defense, and other highly regulated industries continue to rely on on-premise ticketing systems and on-premise help desk software to maintain control over sensitive information, meet compliance requirements, and integrate with existing infrastructure. While cloud-based help desk platforms have become increasingly common, they are not the right fit [...]
For years, one tool quietly ran half the business processes inside SharePoint. SharePoint Designer built the approvals, the routing, and the reminders that kept purchase requests, onboarding, and document sign-offs moving. Then the classic engine reached its end. On April 2, 2026, Microsoft removed the SharePoint 2013 workflow engine from Microsoft 365 tenants, [...]
You have decided to keep your help desk inside SharePoint and Microsoft 365. Good call. The real question is which SharePoint ticketing system keeps up as your processes get more complex, your team grows, and your compliance needs tighten. Two names come up often: NITRO Help Desk for IT from Crow Canyon, and [...]
You already pay for Microsoft 365. Do you also need to pay per seat for a separate support cloud to handle your own IT tickets? It is a fair question, and it comes up the moment internal IT outgrows a shared inbox. When support still runs through email and chat, requests get lost, [...]
Most IT teams do not start with a help desk. They start with an inbox. Requests come in by email, by Teams message, or by someone stopping a technician in the hallway. It works until it does not. Running support out of email and chat leads to duplicate work, lost requests, and no [...]
One no-code/low-code Application Builder Platform. One Process Automation Platform. Both are pitched as InfoPath replacements. Here is how they actually compare on scope, pricing, deployment, and compliance. With Microsoft InfoPath's end of support on July 14, 2026, and InfoPath Forms Services already being removed from SharePoint Online, teams running on SharePoint and Microsoft [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
PURCHASE REQUEST ALTERNATIVES
HELP DESK ALTERNATIVES
Zendesk Alternative
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Zammad Alternative
Jira Service Desk Alternative
Desk365 Alternative
WORKFLOW ALTERNATIVES
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Power Automate Alternative
InfoPath Alternative
SharePoint Designer Alternative
HCL Lotus Notes Alternative
Microsoft Access Forms Alternative
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