Built for housing authorities.
Housing authority software for help desk, inspections and asset tracking, running on Teams and SharePoint. One system for your main office, your properties and your field staff.
Proven with housing authorities. Tailored to your team.
Start with a help desk that is already working at housing authorities, then shape the rest around how your teams actually work.
Why housing authorities choose Crow Canyon
Everything your team needs to handle requests, without adding another system.
Two clicks
Works where your staff already work
A Teams chat becomes a ticket in two clicks, inside the tools your staff open every day. Little to learn, quick to roll out.
Flat annual fee
Your data, your budget
Tickets stay in your own tenant, under your own permissions. One flat annual fee, unlimited users, with nothing to install.
Every site
Reaches staff at every site
Requests arrive by email, Teams, portal, mobile app, or text. Technicians assign and resolve from anywhere, including the field.
Auto-routing
Keeps up with a busy team
Tickets route to the right team automatically. Reminders and escalations keep work moving before deadlines slip.
Board-ready
Clear numbers for your board
Dashboards show what is open, overdue, and unassigned. Reports cover workload, response times, and trends.
Add as you go
Grows with you
Add asset tracking, work orders, purchasing, and contract management on the same platform when you are ready.
See what housing authorities built with NITRO Studio
Two real solutions built on Microsoft SharePoint with no-code and low-code.
Turning housing inspections into action and accountability
Crow Canyon helped a housing authority strengthen oversight of property conditions and repair follow-through, connecting inspections, maintenance information and reporting.
Helping housing authorities take control of property portfolios
Housing operations, relocation, planning and other departments now contribute to one shared property record for the scattered-site portfolio, so staff can find units, update details and open documents in one place.
Add AI to stretch a small team further
The AI runs on your own Azure OpenAI service, so your data stays in your environment.
Available on the Advanced tier for SharePoint Online (commercial, GCC and GCC High). Not available for on-premises or air-gapped deployments.
Self-serve answers
Copilot answers from your knowledge base before a ticket is filed.
Draft replies
Technicians review and send AI-drafted replies.
Categorize and prioritize
New tickets get a category and priority automatically.
Summarize threads
Long ticket threads boiled down to the essentials.
Auto Email Response
The AI drafts and sends a reply using past tickets and your knowledge base.
Approved, audited and flexible to deploy
Approved vendor
Deploy the way your IT requires
Adoption jumped from 5% to 90% among 1,100 employees
When a help desk is easy to use, people use it. DDOT's staff went from rarely logging tickets to making NITRO Help Desk the way requests get in.
"It's so easy for employees to input a ticket…" — Ukamaka Udeh, SharePoint Administrator, DDOT
Start with the help desk. Add what you need later.
Every module runs on the same platform, so adding tools never means adding a new system.
NITRO Asset Management
Track your equipment and sync device data from Intune.
NITRO Work Order Management
Create, assign and follow maintenance work orders to completion.
NITRO Purchase Requests
Purchase approvals, vendor catalogs and POs in one workflow.
NITRO Contract Management
Keep contracts organized in the same system as your requests.
NITRO Service Desk
Service requests across departments, with catalogs and routing rules.
NITRO Studio
The no-code and low-code builder behind every NITRO app. Build the exact form or workflow your authority needs.
See how Crow Canyon fits your housing authority
Get a personalized walkthrough of help desk, inspections and property records, tailored to how your teams work today.
Request a Demo
