Help Desk

Let’s face it, the only time that Support teams receive e-mails or calls is when something is wrong. After… Read more »

In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and… Read more »

Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of… Read more »

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly… Read more »

In a recent blog article, we discussed how the rise of technology has enabled companies to manage and support… Read more »

help desk for remote employees

Modern technology has transformed the world we live in. Not that long ago the idea of hiring an employee who… Read more »

How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Read more »

In a previous blog post, we discussed how workflows within Crow Canyon’s NITRO™ system are used to move tickets… Read more »

NITRO™ In-Depth: UI/UX

September 21, 2016

Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions…. Read more »

In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in… Read more »