21 06, 2018

Five Areas That Power Up Your Support Desk

2018-12-24T16:35:39+00:00June 21st, 2018|

Let's face it, the only time that Support teams receive e-mails or calls is when something is wrong. After all, no one calls up an IT Help Desk just to say "Hello!" and give a jolly greeting. It's also a given that the person initiating the communication is probably not in the best of moods. [...]

28 02, 2018

Case Study: User Access Request System for Medical Institute

2018-12-19T20:13:39+00:00February 28th, 2018|

In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and going. Access to the city needed to be tightly controlled. Fast forward a thousand years and access is managed not by armored guards but by IT security systems. The world is markedly different, but the need [...]

8 01, 2018

Case Study: Customer Support for Manufacturer of Industrial Computers

2018-12-19T20:14:00+00:00January 8th, 2018|

Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ from [...]

31 10, 2017

“ITIL Lite”: The Benefits of ITIL without the Overhead

2018-12-24T17:43:19+00:00October 31st, 2017|

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards. As you may know, ITIL, short for “Information Technology Infrastructure Library”, is [...]

30 01, 2017

Supporting Your Remote Employees with Crow Canyon’s Help Desk for SharePoint

2018-12-24T18:57:33+00:00January 30th, 2017|

In a recent blog article, we discussed how the rise of technology has enabled companies to manage and support remote workers — and consequently increase productivity while lowering costs. Indeed, the benefits of remote working are now well-documented, with workplace research firm Global Workplace Analytics reporting that: A poll of 1,500 technology professionals revealed that [...]

20 01, 2017

Supporting Your Remote Employees via Help Desk

2018-12-24T19:04:49+00:00January 20th, 2017|

Modern technology has transformed the world we live in. Not that long ago the idea of hiring an employee who did not work in a corporate office was unheard of — not out of choice, but because it was not technically possible. As technology improved, companies experimented with the idea of remote working via baby [...]

2 11, 2016

NITRO™ In-Depth: Reporting & Analytics

2018-12-24T19:40:28+00:00November 2nd, 2016|

How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Continual Service Improvement, we described how Reporting & Analytics, the “Third Pillar” of our NITRO™ application layer, can help you understand "where you're at, where you’ve been, and where you need to go" in terms of [...]

26 10, 2016

Reporting & Analytics Drive Continual Service Improvement in Crow Canyon Applications

2018-12-24T19:42:48+00:00October 26th, 2016|

In a previous blog post, we discussed how workflows within Crow Canyon's NITRO™ system are used to move tickets and requests towards resolution. NITRO™-powered SharePoint and Office 365 applications from Crow Canyon put the workflow configuration into your hands. You can easily define and implement workflows that are relevant & meet your unique business -- [...]

21 09, 2016

NITRO™ In-Depth: UI/UX

2018-12-24T20:35:53+00:00September 21st, 2016|

Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital Workspaces" [...]

31 08, 2016

Choosing Resilience Over Reliability

2018-12-24T20:48:45+00:00August 31st, 2016|

In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems in [...]

Load More Posts