11 02, 2019

The Two Sides of Bots – Human and Tech

2019-12-09T16:50:08+00:00February 11th, 2019|

Chatbots are having a profound impact on how we go about our day-to-day business. Whether internal HR and support bots or customer-focused bots on commercial web sites, chatbots are becoming more mainstream. They are finally starting to come through on their promise of boosting revenue while cutting costs.Artificial Intelligence, Natural Language Processing, and Machine Learning [...]

25 01, 2019

ChatBots Work Best When Personality Matches Purpose

2019-02-11T17:19:09+00:00January 25th, 2019|

User Experience (UX) in IT is typically thought of as a combination of intuitive UI coupled with robust user engagement workflows. In the world of chatbots, however, a strong UX is increasingly associated how a bot uses language to engage with a customer – what could be called the bot’s “personality”. As Natural Language [...]

12 01, 2019

Chatbots and Natural Language Processing

2019-01-25T21:25:39+00:00January 12th, 2019|

The rise of chatbot technology is quickly proving to be more than a mere fad, with a number of major businesses—such as Amtrak and Marriott—enjoying significant financial benefitsfrom their use in customer service settings. The ability of chatbots to effectively engage with customers is due to NLP (Natural Language Processing), a technology that enables [...]

11 12, 2018

The Economic Argument for Bots

2018-12-24T01:24:12+00:00December 11th, 2018|

Artificial Intelligence has attracted a lot of attention lately, and will certainly continue to do so as the technology rapidly improves. AI covers a wide range of possibilities, some of which will not appear until well into the future. But one area where AI is already gaining momentum is in the use of bots, specifically [...]

29 10, 2018

A Bot is Born: Crow Canyon Brings AI Services to SharePoint

2019-01-25T18:54:45+00:00October 29th, 2018|

Using Microsoft's Bot Framework, LUIS, NLP, and Azure Cognitive Services, Crow Canyon brings AI to SharePoint & Office 365 applications! Does “AI” (Artificial Intelligence) still seem remote and futuristic? Something from a Sci-Fi movie? Well, it is not anymore, with Big Data, Bots, and Machine Learning making AI capabilities readily accessible to software developers [...]

4 04, 2018

Bing for Business Powers Internal Search

2019-02-18T16:36:32+00:00April 4th, 2018|

In the late 1990s, Microsoft decided to jump into the search engine arena with "MSN Search." Over the years, this product underwent several transformations, first to "Windows Live Search" and then to "Live Search." In 2009, after much reshuffling, rebranding, and reorganization, Microsoft settled on "Bing", which has been the preferred name for Microsoft's [...]

27 03, 2018

Chatbots: Real Deal or Too Soon?

2019-02-18T16:42:07+00:00March 27th, 2018|

In previous blog articles, we've discussed Microsoft's interest in artificial intelligence and have spent a good deal of time looking at what this means in the Office 365 environment. Our articles about Microsoft Graph and Delve, in particular, convey how the tech behemoth is leveraging its vast store of user data to fuel its [...]

21 11, 2017

Microsoft & AI in Office 365: Progress, but also Concerns

2019-02-18T16:42:29+00:00November 21st, 2017|

In the Crow Canyon blog, we've had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We've discussed predictive analytics, the problem with Delve, and Office 365's new personalized search capability. This September’s Ignite conference went into detail about Microsoft’s AI-related progress – unsurprisingly, [...]