7 11, 2023

AI Knowledge Base: Crow Canyon Software Announces KB Copilot for NITRO Help Desk

2023-12-01T13:54:11-08:00November 7th, 2023|

Crow Canyon Software announces NITRO Copilot for NITRO Help Desk. Leveraging the power of Microsoft Copilot, along with your unique enterprise data, NITRO Help Desk's NITRO Copilot helps you take service to the next level. Learn why more organizations are adding an AI knowledge base. Enterprise Data + Copilot = NITRO's KB Copilot Now [...]

29 06, 2023

The Move from BPA to iBPA – Accelerating Your Business with AI

2023-06-30T11:33:25-07:00June 29th, 2023|

BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]

26 05, 2023

How to Find Help Desk Software That REALLY Integrates With Microsoft Teams

2023-05-26T13:10:13-07:00May 26th, 2023|

If you are looking for a help desk software that integrates with Microsoft Teams, it is important to address what exactly "integration" means. Many help desk solutions claim to integrate with Teams. However, for most, this "integration" is very surface. Literally just a matter of making the site available in Teams...but how much does [...]

30 09, 2021

Microsoft Office 365 Approval Workflow: Critical Component of Many Business Processes

2023-05-09T09:31:27-07:00September 30th, 2021|

Microsoft Teams, SharePoint and Office 365 Approval Workflow: With approvals being a critical factor in many business process workflows, a forms and workflow solution must be able to handle both simple and complex approval processes with ease.  Crow Canyon’s NITRO Studio, built for Microsoft Office 365, Teams, and SharePoint, provides robust approval capabilities that meet the needs of [...]

21 04, 2021

Crow Canyon Software Releases NITRO Bot 2.0 for Microsoft Teams

2023-05-11T07:33:56-07:00April 21st, 2021|

Crow Canyon Software announces the release of NITRO Bot 2.0 for Microsoft Teams. The Bot saves organizations substantial time and money by automating routine and repetitive tasks, freeing up staff to focus on more important issues. NITRO Bot 2.0 builds on the success of Crow Canyon’s Bot 1.0 by adding extensive customization capabilities. Companies can [...]

4 02, 2021

Better Bots: Using Bot Analytics Services to Improve Microsoft Teams Bots

2021-03-03T13:18:13-08:00February 4th, 2021|

Bot Analytics Services are the next step after initial installation and configuration of a Microsoft Teams Bot. With the right guidance, a bot can improve with time. A “set and forget” model will not work with bots.  Getting information about bot performance Crow Canyon’s Bot Analytics Services provide critical statistics on the performance of Microsoft Teams Bots. The initial [...]

24 11, 2020

Microsoft Teams Bots and NITRO Studio Workflows: Business Process Automation Brought to Teams

2023-05-11T07:39:03-07:00November 24th, 2020|

Crow Canyon Software’s Microsoft Teams Bots are now fully integrated with its NITRO Studio Workflows, bringing a full range of business process automation to Microsoft Teams. Microsoft Teams bots provide increased functionality to Teams users. However, many of these bots are simply automated interfaces to FAQs. True business process automation bots require much more [...]

22 10, 2020

It’s “Game On!” for your Digital Transformation

2021-01-11T10:11:09-08:00October 22nd, 2020|

It’s “Game On!” with Crow Canyon's ready-to-go Business Applications for Microsoft Office 365, Teams, and SharePoint.  With the new remote workforce, you need a set of tools that can keep your workforce operating efficiently and effectively. Microsoft Office 365, Teams, and SharePoint lay down a great foundation for collaboration online. Crow Canyon Software builds on top of [...]

15 05, 2020

Crow Canyon Applications Now Fully Integrated with Microsoft Teams

2023-05-11T07:30:57-07:00May 15th, 2020|

We are proud to announce that our business applications now come with full integration with Microsoft Teams. This brings the collaborative power of our applications, and our NITRO Studio, to the popular Microsoft Teams platform. Self-Service Bot for Teams End users will be able to engage with our Self-Service Bot to get immediate answers. [...]

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