ITIL

Asset Management

In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have… Read more »

Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting… Read more »

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly… Read more »

IT Asset Management is no longer just about keeping track of network servers, desktop computers, and peripheral devices. New… Read more »

In a previous blog post, we discussed how workflows within Crow Canyon’s NITRO™ system are used to move tickets… Read more »

NITRO™ In-Depth: UI/UX

September 21, 2016

Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions…. Read more »

In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in… Read more »

Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, “How… Read more »

IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an… Read more »

Et Tu, Delta?

August 11, 2016

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in… Read more »