8 11, 2017

Change Management & Asset Management: Powerful Combo for IT Service Providers

2019-01-26T23:05:27-08:00November 8th, 2017|

In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives. They need to know what they have in place and how it is configured before they can make decisions to implement changes — this [...]

2 11, 2017

The Four Root Causes in Problem Management

2020-05-21T20:23:02-07:00November 2nd, 2017|

Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service. Simply put, in order to fix something, you have to know what is broken. The indication of a problem could be a set of [...]

31 10, 2017

“ITIL Lite”: The Benefits of ITIL without the Overhead

2019-01-26T23:07:04-08:00October 31st, 2017|

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards. As you may know, ITIL, short for “Information Technology Infrastructure Library”, is [...]

13 11, 2016

Four IT Asset Management Challenges

2020-05-21T20:09:09-07:00November 13th, 2016|

IT Asset Management is no longer just about keeping track of network servers, desktop computers, and peripheral devices. New challenges have risen as technology marches on: Security has become a major necessity, with systems facing threats from both inside and outside the network. Proper procurement and replacement procedures must be followed. Resilience has to be [...]

26 10, 2016

Reporting & Analytics Drive Continual Service Improvement in Crow Canyon Applications

2019-01-26T23:55:16-08:00October 26th, 2016|

In a previous blog post, we discussed how workflows within Crow Canyon's NITRO™ system are used to move tickets and requests towards resolution. NITRO™-powered SharePoint and Office 365 applications from Crow Canyon put the workflow configuration into your hands. You can easily define and implement workflows that are relevant & meet your unique business -- [...]

21 09, 2016

NITRO™ In-Depth: UI/UX

2020-05-21T20:33:24-07:00September 21st, 2016|

Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital Workspaces" [...]

31 08, 2016

Choosing Resilience Over Reliability

2019-01-27T00:00:02-08:00August 31st, 2016|

In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems in [...]

23 08, 2016

Doing IT Better: Continual Service Improvement

2020-05-21T20:11:10-07:00August 23rd, 2016|

Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, disaster [...]

22 08, 2016

ITSM: Adding Structure When It’s Needed

2019-01-27T13:56:11-08:00August 22nd, 2016|

IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. [...]

11 08, 2016

Et Tu, Delta?

2020-05-19T18:38:42-07:00August 11th, 2016|

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]

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