5 01, 2016

Six Features to Look for in a Help Desk System

2020-05-19T18:54:31-07:00January 5th, 2016|

With an abundance of Help Desk solutions on the market, all of them vying for the attention of CTOs and COOs, separating the wheat from the chaff can be a tricky proposition – especially in a field where all claim to be the best! Let’s have a look at some of the features that a [...]

24 11, 2015

Free Mobile Device Management for Office 365?

2020-05-19T18:52:59-07:00November 24th, 2015|

In a recent blog article, we talked about how, in November 2014, Microsoft offered unlimited OneDrive storage for its Office 365 users but then unexpectedly revoked it one year later. Interestingly, also in November 2014, Microsoft decided to eliminate the fee to use its Office 365 mobile app functionality, with the stated goal being to [...]

19 10, 2015

Mobile Adoption in SharePoint: Still Some Work to Do

2019-01-27T00:40:14-08:00October 19th, 2015|

We all know that mobile is big. Actually, it’s huge. Here are some stats to convey the “hugeness”: 80% of Internet users worldwide own a smartphone By 2016 there will be 10 billion mobile Internet devices used globally The number of mobile users passed the number of desktop users last year 89% of mobile users’ [...]

22 03, 2013

On the Go: Importance of Mobile Options for a Helpdesk Application

2019-10-07T20:32:35-07:00March 22nd, 2013|

The modern business world has evolved far beyond its basic roots. What used to be a set of sequestered offices within a building can now be something more free form and unstructured. This kind of evolution comes in part from the growth of a company and largely from technological change [...]