27 03, 2014

Managing multiple help desks with service request application software

2019-01-02T16:36:14+00:00March 27th, 2014|

What do you do when you have multiple help desks within an organization? Management needs an application to be able to track documentation and assess the performance of each help desk. Multiple help desks can arise when you have branches nationwide or even globally. This can also be the case when an organization expands through [...]

20 01, 2014

How Can I Help You: Advanced Call Center Software through SharePoint

2019-01-02T18:52:59+00:00January 20th, 2014|

It is hard to imagine the amount of raw information that many companies must manage on a daily basis. Tech companies that oversee multiple product lines, and by extension have many troubleshooting avenues and resources, can receive a daunting number of call-ins. Even smaller companies with fewer products must often deal with hundreds of calls, [...]

20 12, 2013

IT Help Desk Software – Don’t Lose Sight of the Basics

2019-01-02T18:57:41+00:00December 20th, 2013|

IT and Help Desks are consistently challenged to deliver results more quickly with fewer people. Seems like we’ve been saying that for a while, but never has it been more true than now. Here are four essentials to keeping your sanity and that of your clients: Make communication #1 priority More often than not, tickets [...]

26 07, 2013

Do It Your Way: Customize and Expand Your SharePoint Service Desk

2019-01-02T19:10:22+00:00July 26th, 2013|

There’s a saying we hear in childhood about individuality: “Don’t just follow everyone else; be yourself.” The wording may change, but the main message is to be original and forge your own path. This mantra is especially true in the business world, where companies are constantly searching for new ways to set their practices and [...]

3 07, 2013

At Your Service: Help Desk Call Center Software in SharePoint

2019-01-02T19:22:36+00:00July 3rd, 2013|

It’s hard to imagine just how many requests a call center can receive in a single day. Help desk workers can receive multiple internal and external requests, creating huge challenges for their department. The first of these challenges is the inefficiency arising from taking so many calls. If there is no way to either automate [...]

17 04, 2013

Connected: SharePoint as Effective Customer Service Strategy

2019-01-02T19:39:27+00:00April 17th, 2013|

Plenty of metaphors can be used to describe a healthy company, such as “the well-oiled machine” or “the functional family.” The most effective and holistic metaphor to date, however, is “the human body.” The way that the various systems of the body work in concert to keep our forms fully functioning is nothing short of [...]