Customer Support Application
for SharePoint & Office 365

Provide excellent support for your customers, clients, and members.

All businesses are faced with the challenge of supplying quality goods and services backed by strong customer service and support. Delivering a high level of service with limited resources and funds can strain any organization. Crow Canyon’s Customer Service for SharePoint provides an efficient and effective support system. Customers benefit from quick and accurate responses. On-going tracking and follow up ensures issues are resolved and customers’ needs are met.

Crow Canyon’s Customer Service leverages what your staff already knows and uses: Microsoft SharePoint, Office, and email. Building on top of what is already in use results in substantial cost saving for both administrators and staff.

Runs on SharePoint on-premises or Office 365.

Why Use Crow Canyon’s Customer Service Software Solution

Customer Support for SharePoint helps you deliver exceptional customer service.

  • Improve customer service quickly and cost effectively
  • Raise staff productivity, accountability and effectiveness
  • Gain visibility at the Account, Contact, Opportunity and Product/Service level
  • Integrates with existing CRM and Contact Management systems
  • Easy to use, implement and customize to your needs
  • Get more return on your existing technology investment

Customer Service – Track Customer Cases

Customers, clients, citizens, members, vendors, leads, partners — they all need excellent care and service!
Provide your agents and support staff with an applications that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and customers receive top-quality service.

Easily manage any type of customer support / customer service request such as:
  • Problem, incident tracking
  • Technical support issues
  • Shipment questions
  • Order status inquiries
  • Schedule service appointments
  • Product information requests
  • Product returns
  • Complaints
  • Product Upgrades and releases
  • Membership Services

Immediate Benefits

  1. Increase customer service staff productivity by providing an easy to use, centralized point, for managing customer requests
  2. Improve support team communication by automating the request, routing and tracking process
  3. Reduce time consuming follow-up phone calls for request status and more information
  4. Improve efficiency and compliance by standardizing request procedures and process
  5. More effectively measure service levels>, response times and costs for requests
  6. Get more return out of your existing Microsoft investment
  7. Significantly increase overall operational efficiency and customer satisfaction

Key Features of Crow Canyon’s Customer Service Software
for SharePoint & Office 365

  • Multiple Ways to Create Requests
    Requests can be initiated by email, web, Outlook, or phone — or our Customer Portal.

  • Runs in SharePoint and Office 365
    Install easily on your existing SharePoint on-premises (2010, 2013, 2016) or Office 365 system.

  • Customer Portal
    Customer Portal option for external customers to create and view requests.

  • Flexible Support Options
    Can be used to support customers, clients, members, consumers, accounts, partners, vendors, and more.

  • Automatically Route Requests
    Automatically route to responsible department or individual for assignment and fulfillment.

  • Flexible Assignment Options
    Assign to one or many staff; split ticket into multiple tickets; assign to teams, with round-robin capabilities.

  • Email History Record
    Emails coming to and going from the Support Desk are recorded on the Request.

  • Routine Response Templates
    Information and responses for routine requests are readily available to send to customer.

  • Alerts and Notifications
    Set up alerts and notifications for staff and customers on any event or timer.

  • Integrate with Customer Data Sources
    Link to and pull contact information from SharePoint, CRMs, or other databases.

  • Mobile Devices
    View and update requests through smartphone or tablet. Get status and notifications while out in the field.

  • Knowledge Base
    Knowledge Base for internal and external use. Can allow self-service for customers.

  • Track Performance
    Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature.

  • Reports & Dashboards
    Measure your success with full reporting capabilities. Get immediate statuses with dashboards.

Customer Service Software Resources


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SUPPORT SPECIALISTS
888-706-0070

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