Customer Support for SharePoint

Customer Service * Product Support * Client Services * Field Service * Membership Support * E-Commerce

Customer Support & Customer Service Management application in SharePoint

Customer Support Software application for SharePoint and Office 365

Powerful program tracks customer support and service requests from start to finish. Drive customer satisfaction, improve service levels.

Includes CRM and customer/account tracking capabilities to tie service/support with customer records. Can be linked to equipment and other databases. Many uses, with one sure to fit your needs!

Customer Service * Product Support * Client Services * Field Service * Membership Support * E-Commerce

Crow Canyon Customer Support for SharePoint Features

sharepoint customer support software

  • Install easily on your existing SharePoint or Office 365 systems
  • Requests can be initiated by email, web, Outlook, or phone — or our Customer Portal
  • Link to and pull contact information from SharePoint, CRMs, or other databases.
  • Automatically route to responsible department or individual for assignment and fulfillment
  • Assign to one or many staff; split ticket into multiple tickets
  • View support activity across Accounts, Contacts, Products and Departments
  • Full approval and emergency notification features
  • Knowledge base for internal support and customer self-service.
  • Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature.
  • Measure your success with full reporting capabilities

Customer Support for SharePoint helps you deliver exceptional customer service.

Customer Service Software for SharePoint

  • Improve customer service quickly and cost effectively
  • Raise staff productivity, accountability and effectiveness
  • Gain visibility at the Account, Contact, Opportunity and Product/Service level
  • Integrates with existing CRM and Contact Management systems
  • Easy to use, implement and customize to your needs
  • Get more return on your existing technology investment

Automate these types of customer support / customer service requests and more:

  • Problem, incident tracking
  • Technical support issues
  • Shipment questions
  • Order status inquiries
  • Schedule service appointments
  • Product information requests
  • Product returns
  • Complaints
  • Product Upgrades and releases
  • Built in Account/Contact Manager or link with popular applications

Immediate Benefits

  • Increase customer service staff productivity by providing an easy to use, centralized point, for managing customer requests
  • Improve support team communication by automating the request, routing and tracking process
  • Reduce time consuming follow-up phone calls for request status and more information
  • Improve efficiency and compliance by standardizing request procedures and process
  • More effectively measure service levels>, response times and costs for requests
  • Get more return out of your existing Microsoft investment
  • Significantly increase overall operational efficiency and customer satisfaction

Contact Us to book a live online SharePoint application demo

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