In our last blog article we expanded on the introduction of our NITRO™ technology layer by discussing the role of User Interface & User Experience in our product family. When it comes to User Interface, the focus is on functionality and the user's interaction with a digital environment. In short, we want our products [...]
Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital [...]
Earlier this year we posted a blog introducing the O.V.E.R. Methodology, a process designed to effectively address potential challenges when introducing changes into an organization. As IT companies mature, it's natural to introduce many types of change, such as administrative, HR, and procedural changes. One of the most significant changes that a company can [...]
In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems [...]
Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, [...]
IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. [...]
This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]
The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven. In a joint statement issued August 3, [...]
There we were in Oakland airport last Thursday, having dutifully arrived at 5 am for our 6 am Southwest Airlines flight to Salt Lake City. I had heard about the computer “glitch” that Southwest had the day before, and saw the long lines and bleary-eyed people when we arrived at the airport, but I [...]
Microsoft SharePoint can do awesome things, but its interface can be quite unintuitive at times. The result has been that while the number of SharePoint licenses has increased rapidly year-over-year, end-user adoption rates have not followed suit. By contrast, the Microsoft Office suite of productivity tools has evolved into a leader in intuitive, user-friendly [...]
Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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