How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Continual Service Improvement, we described how Reporting & Analytics, the “Third Pillar” of our NITRO™ application layer, can help you understand "where you're at, where you’ve been, and where you need to go" in terms [...]
In a previous blog post, we discussed how workflows within Crow Canyon's NITRO™ system are used to move tickets and requests towards resolution. NITRO™-powered SharePoint and Office 365 applications from Crow Canyon put the workflow configuration into your hands. You can easily define and implement workflows that are relevant & meet your unique business [...]
Need new hardware? Want access to a secure database? Onboarding a new employee? All these are “workflows” – a request needs to be initiated, then routed through the proper approvals; tasks need to be assigned, work needs to be done, and the request must be seen through to completion, whether fulfilled or rejected, or [...]
Microsoft Office 365 and SharePoint are, without a doubt, the leaders in the world of IT productivity and collaborative environments. In the five years since its launch, Office 365 has become the most popular enterprise cloud service. Office 365 is now firmly entrenched as the productivity platform of choice for many U.S. enterprises. SharePoint [...]
In our last blog article we expanded on the introduction of our NITRO™ technology layer by discussing the role of User Interface & User Experience in our product family. When it comes to User Interface, the focus is on functionality and the user's interaction with a digital environment. In short, we want our products [...]
Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital [...]
Earlier this year we posted a blog introducing the O.V.E.R. Methodology, a process designed to effectively address potential challenges when introducing changes into an organization. As IT companies mature, it's natural to introduce many types of change, such as administrative, HR, and procedural changes. One of the most significant changes that a company can [...]
In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems [...]
Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, [...]
IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. [...]
Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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