Hello Fellow Citizens: Have you ever been frustrated when dealing with a government agency? Have you had trouble getting what you needed done or answers to your inquiries? I know, dumb questions. Well, read on to see how government agencies are getting more and more pressure to modernize and improve services.
Technology in Government tends to lag behind.
This is due to several factors:
- The cost and efforts required to put new systems in place.
- Substantial “institutional inertia” embedded in the organization due to allegiance to processes that people are familiar with, however inefficient they are.
- Government agencies do not have same competitive pressure that for-profit corporations do.
However, sticking with legacy solutions and outdated processes impedes the government’s ability to provide timely and effective services to its constituents. Even if there is little competitive push to modernize, failure to do so results in agencies falling further and further behind technologically while the rest of society moves on.
Why upgrade?
Because of the many benefits to citizens (as well as government employees):
- Improved Access to Services: With better IT systems in place, government agencies can provide more efficient and convenient access to services for citizens. For example, online portals and mobile apps can allow citizens to apply for benefits, pay taxes, and access other services from their homes, rather than having to go to a government office in person.
- Increased Transparency: Updated systems can increase transparency within government agencies by providing citizens with access to information and data. This can help to build trust and accountability between citizens and government.
- Enhanced Security: Better IT processes can enhance security and protect citizens’ personal information. Advanced security measures such as encryption and multi-factor authentication can help to prevent data breaches and protect citizens’ sensitive information.
- Streamlined Processes: Modern IT systems can streamline internal processes and improve communication within government agencies. This can lead to more efficient and effective government operations, which can benefit citizens by reducing wait times and improving the quality of services.
- Improved Decision-making: Improved IT can provide government agencies with a wealth of data and information that can be used to make more informed decisions. Better data analysis and visualization can help government agencies to identify trends, patterns, and opportunities for improvement, which can lead to better policy-making and better outcomes for citizens.
By moving off outdated programs to modern solutions, government agencies can provide better service to citizens, operate more efficiently, and improve the overall functioning of government.
Find out how Crow Canyon Software accelerates Digital Transformation and Modernization at government agencies. See information and case studies at https://www.crowcanyon.com/industry-solutions/office-365-government/.
For California-specific information, see this page: https://www.crowcanyon.com/industry-solutions/california-certified-small-business/
Crow Canyon Software has a GSA Schedule 70 and is a California Certified Small Business. All our solutions run in Microsoft Office 365, including the Commercial cloud, GCC, and GCC High. Our products are also available for SharePoint on-premises (2013, 2016, 2019, and SE editions).
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