SharePoint Archives

11 04, 2025

SharePoint for Workflow: What It Can Do…and What to Use When You Need More (2026 Guide)

SharePoint for Workflow: What It Can Do…and What to Use When You Need More (2026 Guide)

Krista White2026-07-29T21:48:15-07:00April 11th, 2025|

A SharePoint workflow is a process automation built using SharePoint lists, libraries, forms, and triggers. SharePoint can support simple approvals and basic routing, but it has limitations: legacy workflow tools are deprecated, Power Automate adds cost and complexity, and advanced automation requires custom development. Organizations that need scalable, no‑code, AI‑powered workflows typically use solutions [...]

9 04, 2025

InfoPath Discontinued: What Happened and How to Replace InfoPath

InfoPath Discontinued: What Happened and How to Replace InfoPath

Scott Restivo2026-08-26T08:42:52-07:00April 9th, 2025|

Updated August 2026 Microsoft InfoPath has been discontinued. InfoPath 2013 reached the end of support on July 14, 2026, and InfoPath Forms Services was removed from SharePoint Online after that date. Microsoft recommends migrating existing InfoPath forms and workflows to supported Microsoft 365 solutions. If your organization still relies on InfoPath, the important [...]

7 04, 2025

5 Features to Look for in a SharePoint Trouble Ticket System

5 Features to Look for in a SharePoint Trouble Ticket System

Krista White2026-08-20T19:52:02-07:00April 7th, 2025|

Updated August 2026 A SharePoint trouble ticket system helps organizations capture, track, assign, and resolve IT support requests using the Microsoft SharePoint and Microsoft 365 environment they already use. A basic SharePoint list can be used to record trouble tickets, but a complete SharePoint ticketing system should do much more. IT teams need [...]

4 02, 2025

6 Things to Look for in a GCC IT Help Desk

6 Things to Look for in a GCC IT Help Desk

Krista White2026-06-02T16:44:41-07:00February 4th, 2025|

For government agencies, defense contractors, and organizations handling controlled unclassified information (CUI), choosing the right ticketing solution is crucial. A GCC (Government Community Cloud) or GCC High IT help desk must meet strict security, compliance, and operational requirements to support organizations working with the Department of Defense (DoD) or other federal entities. Key Features [...]

29 01, 2025

SharePoint IT Ticketing System: When It Makes Sense

SharePoint IT Ticketing System: When It Makes Sense

Krista White2026-08-06T11:55:43-07:00January 29th, 2025|

A SharePoint IT ticketing system may be an ideal solution for your organization, but how do you know? When do you go the SharePoint route and when is it time to consider other options? Let's start by examining the benefits of a SharePoint ticketing system. 1. Seamless Integration with Microsoft 365 One of the [...]

22 08, 2024

SharePoint Ticketing System/Office 365 Ticketing System: What’s the Solution?

SharePoint Ticketing System/Office 365 Ticketing System: What’s the Solution?

Krista White2025-06-05T14:09:43-07:00August 22nd, 2024|

We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are "what is a good SharePoint ticketing system?" or "is there an Office 365 ticketing system?" So many of us live and work in the Microsoft 365 environment. It’s [...]

5 07, 2024

SharePoint Classic vs. Modern: Why Companies Should Move from SharePoint Classic Mode to the Modern UI Experience

SharePoint Classic vs. Modern: Why Companies Should Move from SharePoint Classic Mode to the Modern UI Experience

Krista White2025-03-12T18:29:39-07:00July 5th, 2024|

What's the deal with SharePoint Classic vs Modern? Microsoft is investing heavily in Modern SharePoint, which is the backend for Microsoft Teams. Classic SharePoint is now outdated, with limited mobile support, end of life features, and poor usability, Organizations need to migrate to Modern SharePoint or run the risk of being left behind. Crow [...]

6 02, 2024

Use Microsoft 365 & Teams to Improve Your HR Processes

Use Microsoft 365 & Teams to Improve Your HR Processes

Scott Restivo2025-03-04T22:50:30-08:00February 6th, 2024|

Need to streamline Human Resources processes? Crow Canyon can help! We have the following Microsoft Office 365 and Teams solutions: HR FORMS & REQUESTS – Human Resources has a lot of forms because they handle so many types of requests: PIC (personal information change), benefit requests, access requests, job openings, training, and so much [...]

25 10, 2023

6 Factors to Consider When Building a SharePoint Ticketing System

6 Factors to Consider When Building a SharePoint Ticketing System

Krista White2026-08-06T11:41:44-07:00October 25th, 2023|

Published On : October 25,2025 Yes, SharePoint can power a ticketing system — either by building one from native SharePoint tools, or by adding a dedicated application like NITRO Help Desk that runs on top of SharePoint. Before deciding which path is right for your organisation , here are six critical factors to consider.. [...]

26 09, 2023

Is a SharePoint Helpdesk Ticketing System Good Enough?

Is a SharePoint Helpdesk Ticketing System Good Enough?

Krista White2026-08-06T11:59:13-07:00September 26th, 2023|

SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]

<img decoding="async" class="wp-image-40028 alignnone" src="https://www.crowcanyon.com/wp-content/uploads/2024/02/hr-icon-FAAA1C.svg" alt="NITRO Help Desk for HR icon" width="90" height="90" /> NITRO Help Desk for HR

Category : SharePoint

NITRO Help Desk for HR