If you've been using SharePoint Designer to build workflows, customize forms, or automate processes in SharePoint, you're likely aware that Microsoft has deprecated the tool and halted its development. As a result, organizations still relying on SharePoint Designer are now facing a critical question: what’s the best alternative to SharePoint Designer? In this post, [...]
If your organization relies on SharePoint Alerts to stay updated on changes to lists and libraries, there's an important change coming that you can’t ignore. Microsoft is phasing out classic SP alerts, and the clock is ticking. In this article, we’ll explore why replacing SharePoint Alerts is crucial, what the timeline looks like, and [...]
Updated March 2026 Running IT support on a small or mid-sized business network can quickly become overwhelming. Imagine a busy IT team trying to track tickets from email, Teams, and multiple portals — all while keeping SharePoint content organized. Without a centralized system, tickets slip through the cracks, employees get frustrated, and your team [...]
To create a ticketing system in SharePoint, you build a ticket list, customize forms, add automation with Power Automate, configure permissions, and create views for technicians and end users. SharePoint can handle basic ticketing, but advanced features like SLAs, email-to-ticket, dashboards, and AI routing require a purpose-built solution. To create a ticketing system in [...]
Updated August 2026 Organizations leveraging Microsoft 365 often ask a critical question: Can you use SharePoint as an IT ticketing system? The short answer is yes. Native SharePoint lists, forms, and Power Automate flows can be configured to track internal support requests. However, as ticketing volume grows, native configurations hit hard technical limits [...]
Organizations using Microsoft 365 rely on SharePoint for collaboration, document management, and workflow automation. When it comes to IT and service management, teams need more than lists and libraries. They need a SharePoint ticketing system that delivers automation, scalability, and seamless integration across the Microsoft ecosystem. This guide explains what makes an effective SharePoint [...]
A SharePoint workflow is a process automation built using SharePoint lists, libraries, forms, and triggers. SharePoint can support simple approvals and basic routing, but it has limitations: legacy workflow tools are deprecated, Power Automate adds cost and complexity, and advanced automation requires custom development. Organizations that need scalable, no‑code, AI‑powered workflows typically use solutions [...]
Updated July 2026 InfoPath Discontinued: What Happened and How to Replace InfoPath Microsoft InfoPath has been discontinued. InfoPath 2013 reached the end of support on July 14, 2026, and InfoPath Forms Services was removed from SharePoint Online after that date. Microsoft recommends migrating existing InfoPath forms and workflows to supported Microsoft 365 solutions. If [...]
For organizations using Microsoft 365, SharePoint serves as a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a trouble ticket system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint trouble ticket system? Here [...]
For government agencies, defense contractors, and organizations handling controlled unclassified information (CUI), choosing the right ticketing solution is crucial. A GCC (Government Community Cloud) or GCC High IT help desk must meet strict security, compliance, and operational requirements to support organizations working with the Department of Defense (DoD) or other federal entities. Key Features [...]
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