Discover how to build or choose the right IT ticketing system on SharePoint — and why NITRO Help Desk stands out as the most effective solution. Introduction: When Spreadsheets No Longer Cut It Every growing IT team eventually faces the same problem: managing support tickets through spreadsheets or emails quickly becomes unmanageable.Take Sarah, an [...]
Organizations rely on Microsoft SharePoint for collaboration, document management, and communication. But one of SharePoint’s most powerful—yet often underutilized—features is workflows. Workflows in SharePoint automate routine tasks, enforce consistency, and free up teams from repetitive manual work. When designed well, these workflows can transform business processes. And when paired with solutions like NITRO Studio, [...]
You can build a helpdesk system in SharePoint three ways: manually with SharePoint lists and Power Automate flows, with a third-party add-on, or with a dedicated application like NITRO Help Desk. The native route is free and fine for very basic ticket tracking. Dedicated software adds SLAs, automation, and reporting once you outgrow it. [...]
If your organization relies on Nintex for forms and workflows on SharePoint Server (SE), it's time to start planning. Nintex has announced end of support for Nintex on-prem was December 2025. SharePoint 2013 Workflows end on April 2, 2026 – after this date, Nintex workflows will no longer function in SharePoint SE, SharePoint 2019, [...]
If you've been using SharePoint Designer to build workflows, customize forms, or automate processes in SharePoint, you're likely aware that Microsoft has deprecated the tool and halted its development. As a result, organizations still relying on SharePoint Designer are now facing a critical question: what’s the best alternative to SharePoint Designer? In this post, [...]
If your organization relies on SharePoint Alerts to stay updated on changes to lists and libraries, there's an important change coming that you can’t ignore. Microsoft is phasing out classic SP alerts, and the clock is ticking. In this article, we’ll explore why replacing SharePoint Alerts is crucial, what the timeline looks like, and [...]
Updated March 2026 Running IT support on a small or mid-sized business network can quickly become overwhelming. Imagine a busy IT team trying to track tickets from email, Teams, and multiple portals — all while keeping SharePoint content organized. Without a centralized system, tickets slip through the cracks, employees get frustrated, and your team [...]
Updated August 2026 A SharePoint help desk gives organizations a centralized way to collect, organize, track, and resolve IT support requests using Microsoft SharePoint. You can create a help desk in SharePoint using SharePoint lists, forms, views, permissions, and automation, or start with Microsoft's built-in IT Help Desk SharePoint site template. For organizations [...]
Updated August 2026 Organizations leveraging Microsoft 365 often ask a critical question: Can you use SharePoint as an IT ticketing system? The short answer is yes. Native SharePoint lists, forms, and Power Automate flows can be configured to track internal support requests. However, as ticketing volume grows, native configurations hit hard technical limits [...]
Organizations using Microsoft 365 rely on SharePoint for collaboration, document management, and workflow automation. When it comes to IT and service management, teams need more than lists and libraries. They need a SharePoint ticketing system that delivers automation, scalability, and seamless integration across the Microsoft ecosystem. This guide explains what makes an effective SharePoint [...]
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