Published On : October 25,2025 Yes, SharePoint can power a ticketing system — either by building one from native SharePoint tools, or by adding a dedicated application like NITRO Help Desk that runs on top of SharePoint. Before deciding which path is right for your organisation , here are six critical factors to consider.. [...]
SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]
SharePoint can be a great platform, but there is one issue users often find themselves asking: How do I overcome the SharePoint 5000 item limit threshold? Microsoft has persistently and insistently kept a cap on the number of items returned in a single list view in SharePoint: 5000. While a SharePoint list can technically [...]
SharePoint 2013 Extended Support ends on April 11, 2023. It’s time to migrate to a newer version of SharePoint on-premises, such as the Subscription Edition (SE), or to go to SharePoint Online in Microsoft Office 365. Okay, you know that by now, but how do you do it? Crow Canyon Software has over ten [...]
April 11, 2023, is the date Extended Support for SharePoint 2013 ends. Just a couple of months away! Have you moved off SP 2013? Are you at least making plans to do so if you are still on it? We realize that moving off SharePoint 2013 is not always a simple matter. We have [...]
When looking to use Office 365, SharePoint, and Microsoft Teams for business process automation, the question comes up: Should you build your own solution or license an existing application? This is a perennial question in software purchasing. Crow Canyon Software makes this decision easy by offering both options: 1 - BUY EXISTING SOFTWARE: Crow [...]
With countless Help Desk solutions competing for the attention of CTOs and COOs, choosing the right one can be a challenge—especially when every vendor claims to offer the best option! Let’s explore key features of a SharePoint-based Help Desk—features your team should evaluate when selecting the best solution for your organization. Configurability: Your Wish [...]
Microsoft SharePoint Server Subscription Edition (SPSE) does away with perpetual licensing in favor of a “continuous update” subscription model. This is a significant change from previous versions of SharePoint Server, which have been based on purchasing a license with a 10-year support lifecycle. At one point, people were talking about a “SharePoint Server 2022” [...]
Microsoft Lists, a new app in the pantheon of Microsoft 365 apps, gives SharePoint lists a makeover, making them more enticing as a framework for building out business processes. Microsoft Lists is a super-charged version of the age-old SharePoint lists that Crow Canyon has been leveraging for years. Microsoft expects to have the new Lists app completely rolled [...]
You may have heard about Project Cortex, Microsoft’s SharePoint-centric AI initiative. Now you will also want to know about SharePoint Syntex. Project Cortex, introduced at Microsoft Ignite in 2019, is the newest application in the Microsoft 365 world. The basic idea is that it “harnesses the knowledge and expertise of your organization” by using [...]
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