21 11, 2017

Microsoft & AI in Office 365: Progress, but also Concerns

2019-02-18T16:42:29+00:00November 21st, 2017|

In the Crow Canyon blog, we've had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We've discussed predictive analytics, the problem with Delve, and Office 365's new personalized search capability. This September’s Ignite conference went into detail about Microsoft’s AI-related progress – unsurprisingly, [...]

20 11, 2017

Report from European SharePoint Conference

2019-01-26T23:04:35+00:00November 20th, 2017|

What fun it was to be at the European SharePoint Conference last week in Dublin, Ireland! With many interesting sessions, speakers from all over the world, a wide range of sponsors (including Crow Canyon!), and some great “social events” at the Jameson Distillery and Guinness Storehouse, the conference was a rousing success. We had a [...]

8 11, 2017

Change Management & Asset Management: Powerful Combo for IT Service Providers

2019-01-26T23:05:27+00:00November 8th, 2017|

In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives. They need to know what they have in place and how it is configured before they can make decisions to implement changes — this [...]

2 11, 2017

The Four Root Causes in Problem Management

2019-01-26T23:06:07+00:00November 2nd, 2017|

Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service. Simply put, in order to fix something, you have to know what is broken. The indication of a problem could be a set of [...]