User Adoption: It’s All About UI/UX

Earlier this year we posted a blog introducing the O.V.E.R. Methodology, a process designed to effectively address potential challenges when introducing changes into an organization. As IT companies mature, it's natural to introduce many types of change, such as administrative, HR, and procedural changes. One of the most significant changes that a company can undertake, [...]

2019-01-26T23:58:36+00:00September 8th, 2016|

Crow Canyon Showcases On-Boarding and User Access Management at Solutions Day Sept. 14

Crow Canyon will be showcasing its On-Boarding and User Access Management applications for SharePoint and Office 365 during the free online Collab365 Solutions Day on Wednesday, Sept. 14. Crow Canyon’s presentation will take place at 12:30 pm Pacific Standard Time. Crow Canyon’s On-Boarding application features workflows and approvals for new hires, job changes within a [...]

2019-01-26T23:59:13+00:00September 8th, 2016|

Crow Canyon Sponsors Boston SharePoint Saturday Sept. 10

Crow Canyon is a Gold Sponsor of the Boston SharePoint Saturday Sept. 10. Crow Canyon has a long history and many customers in the Boston area and is proud to sponsor this SharePoint and Office 365 training opportunity in this historic city. The free event will be held at 1 Cambridge Center, Cambridge, MA 02142 [...]

2018-09-15T05:11:10+00:00September 1st, 2016|

Choosing Resilience Over Reliability

In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems in [...]

2019-01-27T00:00:02+00:00August 31st, 2016|

Doing IT Better: Continual Service Improvement

Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, disaster [...]

2019-01-27T00:00:36+00:00August 23rd, 2016|

ITSM: Adding Structure When It’s Needed

IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. [...]

2019-01-27T13:56:11+00:00August 22nd, 2016|

Et Tu, Delta?

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]

2019-01-27T00:11:05+00:00August 11th, 2016|

Southwest Airlines Favoring Profits over IT Infrastructure?

The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven. In a joint statement issued August 3, [...]

2019-01-27T00:12:03+00:00August 9th, 2016|

Southwest’s Summer Screwup

There we were in Oakland airport last Thursday, having dutifully arrived at 5 am for our 6 am Southwest Airlines flight to Salt Lake City. I had heard about the computer “glitch” that Southwest had the day before, and saw the long lines and bleary-eyed people when we arrived at the airport, but I was [...]

2019-01-27T00:12:42+00:00July 26th, 2016|

User Experience Improvements Come to SharePoint

Microsoft SharePoint can do awesome things, but its interface can be quite unintuitive at times. The result has been that while the number of SharePoint licenses has increased rapidly year-over-year, end-user adoption rates have not followed suit. By contrast, the Microsoft Office suite of productivity tools has evolved into a leader in intuitive, user-friendly design. [...]

2019-01-27T00:13:46+00:00July 18th, 2016|
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