Transforming SharePoint into a Ticketing System: A Smart Move for Modern Organizations When the IT team at a mid-sized government agency faced growing support requests, they turned to the tools they already had. Like many organizations, they were using Microsoft SharePoint for document management and collaboration. The question became: could SharePoint also be used [...]
When the IT team at a mid-sized organization found themselves overwhelmed with support requests flying in through emails, chat messages, and even hallway conversations, they turned to Microsoft Teams to bring structure to the chaos. But while Teams was excellent for collaboration, it lacked a built-in ticketing system that could keep pace with their [...]
The legacy IBM versions of Lotus Notes and Domino have reached the end of their long life. As a result, many companies are looking for options for Lotus Notes migration. While HCL continues to release updates under the HCL Domino brand, many organizations are still running outdated IBM-branded versions—often unknowingly. If that sounds familiar, [...]
For organizations using Microsoft 365, SharePoint is a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a ticketing system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint ticket system? Here are the key [...]
SharePoint is a powerful platform for collaboration and document management, and many organizations use it to build workflows for automating business processes. However, while SharePoint (SP) does offer built-in workflow capabilities, there are significant limitations that can make workflow automation complex and inefficient. Fortunately, NITRO Studio provides a superior alternative, offering enhanced flexibility, advanced [...]
InfoPath Discontinued...Now What? For years, Microsoft InfoPath served as a go-to solution for organizations looking to create and manage electronic forms. However, Microsoft officially announced the discontinuation of InfoPath in 2014, signaling a shift away from the legacy software. The final version, InfoPath 2013, received mainstream support until July 2021, with extended support set [...]
For organizations using Microsoft 365, SharePoint serves as a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a trouble ticket system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint trouble ticket system? Here [...]
As businesses increasingly rely on Microsoft 365 for collaboration and communication, having an integrated ticketing system becomes essential for managing IT support and service requests. A Microsoft 365 ticketing system should seamlessly work within your existing ecosystem, improving efficiency and user adoption. But what key features should you look for when choosing the right [...]
BENICIA, Calif., April 3, 2025 /PRNewswire/ -- Crow Canyon Software, creator of NITRO Copilot™ the AI assistant for users and staff, announces a free webinar showcasing NITRO Studio, the no-code/low-code forms and workflow builder in Microsoft 365, Teams and SharePoint. This webinar focused on automated business process software will take place on 4/10/25 at 11 am PT. Discover [...]
Microsoft Outlook is one of the most widely used email platforms in the world, making it a central hub for communication in many organizations. Given its extensive use for handling customer and internal support requests via email, many wonder: Does Microsoft Outlook have a built-in ticketing system? Understanding Outlook’s Capabilities While Outlook is a [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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