Help desk teams face many of the same challenges regardless of company size or industry. Tickets pile up, users bypass the help desk, technicians spend too much time on repetitive requests, and managers struggle to understand what is happening across the support queue. The good news is that most common help desk problems [...]
BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]
With the advancement of AI-powered tools like ChatGPT and CoPilot, the benefits of AI in the workplace continue to grow. While many of us are impressed with what the latest AI can do, it is now up to us to leverage it in a way that helps strengthen our organizations. Benefits of AI As [...]
There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]
With the current economic state, organizations are looking for ways to boost productivity and get a bit more out of the workforce. More CIOs are turning to productivity workflows to find ways to better support their developers. Even Microsoft's latest campaigns have been all about how to "do more with less." It seems everyone [...]
Updated August 2026 If your organization uses Microsoft Teams for daily communication, your help desk should work with Teams, too. But not every product advertised as a "Teams-integrated help desk" provides the same experience. Some help desk products simply place a web portal inside a Teams tab. Others send notifications to Teams while [...]
If you already have an Enterprise Resource Planning (ERP) system, great. Now it's time to add a purchase request system to your organization...but, how do you make sure you don't overpay for your purchasing solution? Popular ERP systems like Oracle NetSuite, SYSPRO, and Dynamics 365 can get rather pricey if you attempt to run [...]
Is it time for your organization to automate asset management? More organizations are electing to automate this process, but how do you know if it is right for your organization? We have put this guide together to help you decide if it is time to take the plunge. These are the 3 questions every [...]
More organizations are implementing purchase order automation...but why? Automating purchase requests can have a big impact on an organization. Join us as we evaluate the value of automating purchase requests in today's environment. What is Purchase Order Automation? First, let's talk about what exactly "purchase order automation" is. By definition, purchase order automation is [...]
Crow Canyon Software, creator of NITRO Studio™ business process automation, announces a free webinar revealing how to leverage the M365, Teams, & SharePoint environment for asset management. This webinar will take place on 5/11/23 at 11 am PT. Discover how organizations are tracking all types of assets while leveraging their existing M365 or SharePoint investment. [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
PURCHASE REQUEST ALTERNATIVES
HELP DESK ALTERNATIVES
Zendesk Alternative
FreshDesk Alternative
Zoho Desk Alternative
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Zammad Alternative
Jira Service Desk Alternative
Desk365 Alternative
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