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31 07, 2023

A Form Requesting the Purchase of Merchandise: Intro to Purchase Requests

2026-08-24T09:51:49-07:00July 31st, 2023|

A form requesting the purchase of merchandise, otherwise known as a purchase request or purchasing form is a formal request made within an organization to initiate the process of purchasing goods, services, or materials. It serves as an internal authorization for the procurement department or relevant personnel to acquire the requested items. What goes [...]

27 07, 2023

Common Help Desk Problems and Solutions: 14 Issues

2026-08-28T10:32:08-07:00July 27th, 2023|

Help desk teams face many of the same challenges regardless of company size or industry. Tickets pile up, users bypass the help desk, technicians spend too much time on repetitive requests, and managers struggle to understand what is happening across the support queue. The good news is that most common help desk problems have [...]

29 06, 2023

The Move from BPA to iBPA – Accelerating Your Business with AI

2025-02-04T01:42:51-08:00June 29th, 2023|

BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]

20 06, 2023

Microsoft Teams Help Desk: Why Your Help Desk Should Integrate with M365 & Teams

2026-08-25T08:28:11-07:00June 20th, 2023|

There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]

1 06, 2023

Productivity Workflows: Choosing The Right Tool To Support Your Team

2025-08-27T14:30:41-07:00June 1st, 2023|

With the current economic state, organizations are looking for ways to boost productivity and get a bit more out of the workforce. More CIOs are turning to productivity workflows to find ways to better support their developers. Even Microsoft's latest campaigns have been all about how to "do more with less." It seems everyone [...]

26 05, 2023

Help Desk Software That Integrates With Microsoft Teams: What to Look For

2026-08-19T09:02:20-07:00May 26th, 2023|

Updated August 2026 If your organization uses Microsoft Teams for daily communication, your help desk should work with Teams, too. But not every product advertised as a "Teams-integrated help desk" provides the same experience. Some help desk products simply place a web portal inside a Teams tab. Others send notifications to Teams while [...]

23 05, 2023

ERP System + Purchasing Solution: How to Avoid Overpaying

2025-03-04T23:02:32-08:00May 23rd, 2023|

If you already have an Enterprise Resource Planning (ERP) system, great. Now it's time to add a purchase request system to your organization...but, how do you make sure you don't overpay for your purchasing solution? Popular ERP systems like Oracle NetSuite, SYSPRO, and Dynamics 365 can get rather pricey if you attempt to run [...]

17 05, 2023

Purchase Order Automation: Why Do It?

2025-03-04T22:57:47-08:00May 17th, 2023|

More organizations are implementing purchase order automation...but why? Automating purchase requests can have a big impact on an organization. Join us as we evaluate the value of automating purchase requests in today's environment. What is Purchase Order Automation? First, let's talk about what exactly "purchase order automation" is. By definition, purchase order automation is [...]

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