Transforming SharePoint into a Ticketing System: A Smart Move for Modern Organizations When the IT team at a mid-sized government agency faced growing support requests, they turned to the tools they already had. Like many organizations, they were using Microsoft SharePoint for document management and collaboration. The question became: could SharePoint also be used to [...]
For organizations using Microsoft 365, SharePoint is a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a ticketing system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint ticket system? Here are the key [...]
SharePoint is a powerful platform for collaboration and document management, and many organizations use it to build workflows for automating business processes. However, while SharePoint (SP) does offer built-in workflow capabilities, there are significant limitations that can make workflow automation complex and inefficient. Fortunately, NITRO Studio provides a superior alternative, offering enhanced flexibility, advanced [...]
For organizations using Microsoft 365, SharePoint serves as a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a trouble ticket system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint trouble ticket system? Here [...]
For government agencies, defense contractors, and organizations handling controlled unclassified information (CUI), choosing the right ticketing solution is crucial. A GCC (Government Community Cloud) or GCC High IT help desk must meet strict security, compliance, and operational requirements to support organizations working with the Department of Defense (DoD) or other federal entities. Key Features [...]
A SharePoint IT ticketing system may be an ideal solution for your organization, but how do you know? When do you go the SharePoint route and when is it time to consider other options? Let's start by examining the benefits of a SharePoint ticketing system. 1. Seamless Integration with Microsoft 365 One of the [...]
We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are "what is a good SharePoint ticketing system?" or "is there an Office 365 ticketing system?" So many of us live and work in the Microsoft 365 environment. It’s [...]
What's the deal with SharePoint Classic vs Modern? Microsoft is investing heavily in Modern SharePoint, which is the backend for Microsoft Teams. Classic SharePoint is now outdated, with limited mobile support, end of life features, and poor usability, Organizations need to migrate to Modern SharePoint or run the risk of being left behind. Crow [...]
Need to streamline Human Resources processes? Crow Canyon can help! We have the following Microsoft Office 365 and Teams solutions: HR FORMS & REQUESTS – Human Resources has a lot of forms because they handle so many types of requests: PIC (personal information change), benefit requests, access requests, job openings, training, and so much [...]
While SharePoint is a powerful platform for collaboration and document management, building your own homegrown SharePoint ticketing system has limitations. It is much better to go with an experienced vendor who can provide a robust ticketing system in SharePoint. We at Crow Canyon provide such a system, NITRO Help Desk. Here are 6 common [...]
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