Category : Crow Canyon Blog

12 06, 2025

Press Release: Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework

2025-07-17T09:23:19-07:00June 12th, 2025|

Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon’s mission to bring practical, AI-powered automation to everyday help desk [...]

11 06, 2025

Why SharePoint Help Desk Software Makes Sense—And Why NITRO Help Desk Is the Smartest Choice

2025-07-18T09:51:33-07:00June 11th, 2025|

When an organization starts to outgrow shared inboxes, spreadsheets, and makeshift tracking systems, it often faces a critical decision: How to manage IT support requests efficiently without disrupting existing workflows or investing in costly, standalone systems. That’s where SharePoint help desk software comes in—and why solutions like NITRO Help Desk stand out as game-changers, [...]

10 06, 2025

Top Tools Used in IT Support: Streamlining Operations and Maximizing Efficiency

2025-07-18T09:54:56-07:00June 10th, 2025|

When Jane started her new role as an IT support manager at a mid-sized government agency, she quickly realized the support team was drowning in email chains, spreadsheets, and missed tickets. Morale was low, and users were frustrated. She knew they needed more than just hardworking staff—they didn't have the right tools used in [...]

5 06, 2025

What Is a PO Request and How It Works: A Complete Guide

2025-07-21T13:08:37-07:00June 5th, 2025|

Every organization relies on a structured purchasing process to operate efficiently, stay within budget, and maintain strong vendor relationships. At the core of this process is the purchase order (PO) request—an essential step that kicks off any formal procurement activity. While often overlooked, the PO request plays a critical role in managing spending and [...]

4 06, 2025

InfoPath Download Decline: Why It’s Time for a Modern Replacement Like NITRO Studio

2025-07-24T13:23:25-07:00June 4th, 2025|

It wasn’t long ago that Microsoft InfoPath was the go-to tool for creating electronic forms and automating business processes within SharePoint. Organizations of all sizes wanted the InfoPath download and deployed InfoPath as part of their broader SharePoint strategies. Many leveraged its ability to design complex forms without writing code. But fast forward to [...]

29 05, 2025

The History of the Help Desk: From Rotary Phones to AI Automation

2025-07-24T13:37:26-07:00May 29th, 2025|

In today's modern world, the help desk is a crucial part of keeping operations running smoothly. However, it hasn't always been. Join us as we explore the history of help desk. In the early days of computing, support often came in the form of a handwritten manual, a technician’s phone number taped to the [...]

28 05, 2025

What Is an IT Ticket System?

2025-07-29T12:35:42-07:00May 28th, 2025|

When employees experience a tech issue—whether it’s a broken printer, a slow laptop, or an inaccessible application—they turn to their IT department for help. An IT ticket system, also known as an IT help desk or service desk, is the platform that makes those requests manageable, trackable, and resolvable. Rather than relying on emails, [...]

27 05, 2025

InfoPath 2013: What It Did, Why It Mattered, and Why It’s Time to Move On

2025-07-29T12:40:14-07:00May 27th, 2025|

What Is Microsoft InfoPath 2013? Microsoft released InfoPath 2013 as part of the Office 2013 suite to help users create electronic forms that integrated with SharePoint and other Microsoft tools. It allowed business users to build custom forms without writing code, using a drag-and-drop interface to collect and manage data efficiently. For a time, [...]

23 05, 2025

Public Housing Authority Software: A Smarter Way to Serve Communities

2025-07-29T12:51:28-07:00May 23rd, 2025|

Public Housing Authorities (PHAs) across the U.S. are tasked with one of society’s most critical missions: providing safe, affordable housing to low-income individuals and families. But achieving this mission is growing more complex due to aging infrastructure, increasing compliance demands, limited budgets, and rising resident expectations. PHAs deserve good public housing authority software. Many [...]

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