When Jane started her new role as an IT support manager at a mid-sized government agency, she quickly realized the support team was drowning in email chains, spreadsheets, and missed tickets. Morale was low, and users were frustrated. She knew they needed more than just hardworking staff—they didn't have the right tools used in [...]
Every organization relies on a structured purchasing process to operate efficiently, stay within budget, and maintain strong vendor relationships. At the core of this process is the purchase order (PO) request—an essential step that kicks off any formal procurement activity. While often overlooked, the PO request plays a critical role in managing spending and [...]
It wasn’t long ago that Microsoft InfoPath was the go-to tool for creating electronic forms and automating business processes within SharePoint. Organizations of all sizes wanted the InfoPath download and deployed InfoPath as part of their broader SharePoint strategies. Many leveraged its ability to design complex forms without writing code. But fast forward to [...]
When Sarah, an operations manager at a growing manufacturing company, opened her laptop one Monday morning to a frozen screen and an inbox full of questions from employees, she knew she had a problem: her internal IT support system couldn’t keep up. As unresolved tickets piled up and productivity stalled, [...]
In today's modern world, the help desk is a crucial part of keeping operations running smoothly. However, it hasn't always been. Join us as we explore the history of help desk. In the early days of computing, support often came in the form of a handwritten manual, a technician’s phone number taped to the [...]
When employees experience a tech issue—whether it’s a broken printer, a slow laptop, or an inaccessible application—they turn to their IT department for help. An IT ticket system, also known as an IT help desk or service desk, is the platform that makes those requests manageable, trackable, and resolvable. Rather than relying on emails, [...]
What Is Microsoft InfoPath 2013? Microsoft released InfoPath 2013 as part of the Office 2013 suite to help users create electronic forms that integrated with SharePoint and other Microsoft tools. It allowed business users to build custom forms without writing code, using a drag-and-drop interface to collect and manage data efficiently. For a time, [...]
Public Housing Authorities (PHAs) across the U.S. are tasked with one of society’s most critical missions: providing safe, affordable housing to low-income individuals and families. But achieving this mission is growing more complex due to aging infrastructure, increasing compliance demands, limited budgets, and rising resident expectations. PHAs deserve good public housing authority software. Many [...]
When organizations already using Microsoft 365 start experiencing bottlenecks in internal support, the solution often lies closer than expected—within SharePoint itself. A SharePoint-based help desk application offers a seamless, cost-effective way to manage service requests while leveraging the tools your team already knows. However, not all SharePoint help desk solutions are created equal. While [...]
When organizations look to automate processes, streamline workflows, and modernize forms in Microsoft 365 and SharePoint, two names often come up: NITRO Studio and Microsoft Power Platform. While both platforms are powerful in their own right, the choice comes down to what best fits your needs for cost-efficiency, ease of use, native integration, and [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
HELP DESK ALTERNATIVES
Zendesk Alternative
FreshDesk Alternative
Zoho Desk Alternative
ServiceNow Alternative
HappyFox Alternative
Spiceworks Alternative
Help Scout Alternative
Zammad Alternative
Jira Service Desk Alternative
WORKFLOW ALTERNATIVES
Nintex Alternative
Power Automate Alternative
InfoPath Alternative
SharePoint Designer Alternative
HCL Lotus Notes Alternative
Microsoft Access Forms Alternative
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