With the rise of AI in IT support, many wonder: will AI replace help desk technicians? The answer isn’t a simple yes or no. Instead of replacing human technicians, AI is enhancing their capabilities, making IT support faster, smarter, and more efficient. Most organizations plan to utilize a hybrid model. A perfect example of [...]
2024 was a whirlwind of change, reshaping how we think about workflows and business processes. In 2025, it's time to spotlight the trends of workflow software and drive innovation forward. AI Agents AI Agents will have a strong showing in 2025. As this nascent technology grabs hold of market share, business processes will have [...]
Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk. Using AI-powered ticket routing, users and technicians enjoy smoother workflows and improved ticket resolution speed. "Most organizations aim to assign tickets in under 5 minutes but NITRO Help Desk's AI-powered routing greatly reduces this routing [...]
Imagine a mid-sized company handling hundreds of support requests daily. Each query moves through a traditional help desk. Employees manually assign tickets, look up answers, and scramble to meet response time goals. As a result, the inefficiency slows the team down, user satisfaction drops, and the [...]
Effective ticket routing can have a big impact on help desk management and service. That's great, but what routing method is most efficient? Manual ticket routing can be time-consuming, while automatic ticket routing doesn't take into consideration the content of each ticket. Now you can say goodbye to the guesswork! The latest NITRO Help [...]
In the ever-evolving world of customer service and IT management, providing quick and efficient support is more important than ever. Our team at Crow Canyon is excited to introduce NITRO Copilot, a powerful AI ticketing tool that integrates Azure Open AI into our NITRO platform. Designed with both users and support teams in mind, [...]
The game has changed. Leveraging AI in IT can make a big impact on the success of a ticketing system. That's why NITRO Copilot is now available with Crow Canyon Software's NITRO Help Desk. How to leverage AI in IT? NITRO Copilot leverages the power of copilots with a full help desk ticketing system. [...]
AI tools for business offer many exciting new possibilities. However, the true power comes from leveraging tools like copilots effectively to impact real business results. NITRO Copilot offers practical AI solutions for business process automation, focusing on responsible AI and seamless integration with request management systems like NITRO Help Desk. If you missed our [...]
Crow Canyon Software’s NITRO Help Desk now includes Copilots that drive quick and accurate responses while easing end user and staff workloads. Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions [...]
AI user experience is key to the success of any new AI initiative. Join us as we explore user adoption, change management, and data governance to ensure a secure, beneficial implementation of AI in your organization. Highlights The importance of user engagement and data governance in AI application success. The need for a strategic [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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