Discover how to build or choose the right IT ticketing system on SharePoint — and why NITRO Help Desk stands out as the most effective solution. Introduction: When Spreadsheets No Longer Cut It Every growing IT team eventually faces the same problem: managing support tickets through spreadsheets or emails quickly becomes unmanageable.Take Sarah, an [...]
When Microsoft announced the retirement of InfoPath, many organizations were left wondering how to replace the countless forms and workflows they had built over the years. While InfoPath served its purpose for a long time, it was never designed to support today’s dynamic business needs. The search for the right alternative to InfoPath forms [...]
What is InfoPath Software? InfoPath software was introduced by Microsoft in 2003 as a tool for designing, distributing, and filling out electronic forms. It became a popular solution for organizations that needed to create custom forms integrated with SharePoint and other Microsoft systems. With InfoPath software, users could build forms to: Collect structured business [...]
When Microsoft announced the retirement of InfoPath, many organizations were left searching for a path forward. InfoPath had long been the go-to tool for creating electronic forms and workflows within SharePoint, but its outdated technology and lack of updates made migration inevitable. Now, IT teams and business leaders face the question: how do you [...]
Organizations rely on structured approval processes to maintain efficiency, accountability, and compliance. Whether it’s purchase orders, HR requests, or project proposals, approvals are at the heart of daily business operations. Microsoft SharePoint has long been a popular platform for managing approvals, but many organizations discover that out-of-the-box workflows or legacy tools like SharePoint Designer [...]
For years, SharePoint Designer was the go-to tool for building workflows, customizing forms, and automating processes inside Microsoft SharePoint. But since Microsoft retired SharePoint Designer and ended support in 2026, many organizations have been left asking the same question: What is the best SharePoint Designer replacement? If your organization depends on SharePoint for day-to-day [...]
When organizations adopt Microsoft Office 365 (now Microsoft 365), they often focus on email, Teams, and collaboration tools—but one critical piece is often overlooked: the Office 365 help desk. As companies grow, so does the demand for IT and service support. Without an efficient help desk system, user requests pile up, response times slow, [...]
Organizations that already rely on Microsoft SharePoint often look for ways to extend its use beyond document management and collaboration. One of the most powerful applications of this platform is running a helpdesk in SharePoint. A helpdesk SharePoint solution can streamline IT support, HR requests, and service management by leveraging the tools your team [...]
AI assistants are transforming the way organizations manage support, streamline workflows, and deliver better user experiences. But not all AI assistants are created equal. Some are built for large enterprises with deep budgets, others for customer-facing omnichannel support, and some for technical teams with heavy customization needs. For organizations already invested in Microsoft 365, [...]
Choosing the right service desk software can feel overwhelming. On one side, you’ve got big, enterprise-level platforms with all the bells and whistles — but also sky-high costs and long implementations. On the other, lightweight options look easy and affordable but often fall short for IT teams who need robust features and scalability. That’s [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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