21 09, 2023

Crow Canyon Helps California Government Agencies Use M365 & Teams to Improve Operations

2023-09-21T08:08:40-07:00September 21st, 2023|

What does Crow Canyon Software do for California government? Well...quite a lot! California state agencies use Crow Canyon Software for a variety of purposes to meet the needs of citizens more effectively and modernize their workplace. Using Crow Canyon’s NITRO Help Desk, NITRO Studio, and other tools that run in the M365, Teams, and [...]

1 09, 2023

5 Things to Look for in Government Asset Management Software

2023-09-15T09:06:15-07:00September 1st, 2023|

Good government asset management software is crucial for efficiently tracking, managing, and maintaining valuable assets. These assets can be anything from laptops to uniforms or cars to warranties for in-office equipment and more. When evaluating such a solution, it is important to consider five key factors: 1. Customizability and Flexibility: Every government agency has [...]

25 08, 2023

Part 2 of NITRO’s Purchase Order Management System; Approvals

2023-08-28T08:58:54-07:00August 25th, 2023|

  In our article Purchase Order Management Software, Part 1 of this NITRO Purchasing series of articles on our Purchase Order Management System, we explored the many functionalities and integrations that you will find unparalleled in the market of Purchase Order Software.  Below, we will use video from our workshop to demonstrate exactly [...]

7 08, 2023

More Than Just Help Desk SLA Metrics: NITRO Help Desk Deep Dive Part 2 Managing SLAs

2023-08-28T09:07:03-07:00August 7th, 2023|

  In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of  Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]

3 08, 2023

How the Features of NITRO Help Desk Can Help your Company Automate Your Support Desk

2023-08-28T09:08:00-07:00August 3rd, 2023|

In this NITRO Help Desk Deep Dive Part 1, we are going to explore the features, functionality, processes of this powerful software. Video from past Crow Canyon Webinars will help demonstrate the interface as we walk you step-by-step through this help desk automation productivity powerhouse. Q: Can you explain the premise of this NITRO [...]

31 07, 2023

A Form Requesting the Purchase of Merchandise: Intro to Purchase Requests

2023-08-07T07:19:24-07:00July 31st, 2023|

A form requesting the purchase of merchandise, otherwise known as a purchase request or purchasing form is a formal request made within an organization to initiate the process of purchasing goods, services, or materials. It serves as an internal authorization for the procurement department or relevant personnel to acquire the requested items. What goes [...]

27 07, 2023

Common Help Desk Problems and Solutions: The Most Requested Features

2023-08-02T09:43:11-07:00July 27th, 2023|

Help desks are an essential part of helping an organization run smoothly. A good help desk will help manage inquiries, improve service, and increase end user satisfaction. However, not all help desks are created equal. There are some fairly common help desk problems and solutions that are important to consider when selecting a help [...]

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