When a large manufacturer realized its internal purchase order approvals were taking up to three weeks—delaying projects, frustrating employees, and causing budget overruns—the executive team knew something had to change. Off-the-shelf automation tools had already been tried, but they simply didn’t match the company's complex approval hierarchy and compliance requirements. What the organization needed [...]
In today’s business environment, manual processes no longer cut it. When HR relies on spreadsheets or IT handles tickets by hand, inefficiencies quickly multiply. As a result, teams waste valuable time and resources. Fortunately, automating processes can help tremendously. By automating routine tasks, organizations can reduce delays, minimize errors, and shift their focus to [...]
In the not-so-distant past, an IT manager at a mid-sized public sector organization found themselves buried in a mountain of repetitive support tickets, manual data entries, and missed approvals. Every day was a cycle of catching up—and never getting ahead. That is, until their team implemented workflow automation powered by AI. Within weeks, response [...]
In today’s digital workplace, speed and efficiency in resolving technical issues can make or break employee productivity. As organizations scale and hybrid workforces grow, the need for a reliable, cost-effective, and user-friendly ticketing system software has never been more urgent. Take the example of a mid-sized company struggling with outdated IT support processes. Tickets [...]
Updated August 2026 HR used to run on spreadsheets, shared inboxes, and a lot of repeated phone calls about time off, benefits, and policy questions. That's changing fast, thanks to HR AI tools. Quick Answer: HR AI tools are software platforms that use machine learning and natural language processing to automate recruiting, employee [...]
For decades, HCL Notes (formerly IBM Lotus Notes) served as a cornerstone for collaboration, application development, and workflow automation across enterprises. But in recent years, organizations have found themselves at a crossroads. Now grappling with an outdated interface, high maintenance costs, and a dwindling pool of Notes developers. The writing is on the wall: [...]
In the heart of a bustling operations team, Lisa sat staring at a massive backlog of employee requests, IT tickets, and HR follow-ups. Like many professionals, she was overwhelmed. However, unlike others, her company had an edge. By implementing cutting-edge AI business solutions—most notably, NITRO Copilot—her daily workload transformed. What once took hours now [...]
Many organizations know that InfoPath is deprecated, but they still haven’t started planning for its replacement. Microsoft released the first version of InfoPath in 2003 and the most recent in 2013. That makes it nearly 20 years old—clearly obsolete in “tech years.” Yet many businesses continue to rely on it, sometimes using dozens or [...]
Updated August 2026 A SharePoint help desk gives organizations a centralized way to collect, organize, track, and resolve IT support requests using Microsoft SharePoint. You can create a help desk in SharePoint using SharePoint lists, forms, views, permissions, and automation, or start with Microsoft's built-in IT Help Desk SharePoint site template. For organizations [...]
Once hailed as a revolutionary business collaboration platform, Lotus Notes (now HCL Notes) has become a legacy system that no longer meets the modern workplace's flexibility, accessibility, or integration needs. Organizations still relying on Lotus Notes often find themselves held back by outdated interfaces, on-premises constraints, and limited mobile capabilities. The future lies in [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
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