In the heart of a bustling operations team, Lisa sat staring at a massive backlog of employee requests, IT tickets, and HR follow-ups. Like many professionals, she was overwhelmed. However, unlike others, her company had an edge. By implementing cutting-edge AI business solutions—most notably, NITRO Copilot—her daily workload transformed. What once took hours now [...]
Many organizations know that InfoPath is deprecated, but they still haven’t started planning for its replacement. Microsoft released the first version of InfoPath in 2003 and the most recent in 2013. That makes it nearly 20 years old—clearly obsolete in “tech years.” Yet many businesses continue to rely on it, sometimes using dozens or [...]
Updated August 2026 A SharePoint help desk gives organizations a centralized way to collect, organize, track, and resolve IT support requests using Microsoft SharePoint. You can create a help desk in SharePoint using SharePoint lists, forms, views, permissions, and automation, or start with Microsoft's built-in IT Help Desk SharePoint site template. For organizations [...]
Once hailed as a revolutionary business collaboration platform, Lotus Notes (now HCL Notes) has become a legacy system that no longer meets the modern workplace's flexibility, accessibility, or integration needs. Organizations still relying on Lotus Notes often find themselves held back by outdated interfaces, on-premises constraints, and limited mobile capabilities. The future lies in [...]
When organizations think about streamlining IT support, increasing employee satisfaction, and reducing operational headaches, the conversation inevitably turns toward help desk software. And for organizations already using Microsoft 365 and SharePoint, integrating help desk functionality directly within the Microsoft environment is not just a smart move—it’s a strategic advantage. Why Choose Help Desk Software [...]
Updated August 2026 Organizations leveraging Microsoft 365 often ask a critical question: Can you use SharePoint as an IT ticketing system? The short answer is yes. Native SharePoint lists, forms, and Power Automate flows can be configured to track internal support requests. However, as ticketing volume grows, native configurations hit hard technical limits [...]
Updated August 2026 Microsoft Teams is where employees already communicate, collaborate, and ask for help. A Microsoft Teams ticketing system turns those support requests into structured, trackable tickets that can be assigned, prioritized, automated, and resolved without losing the context of the original request. But Microsoft Teams itself is not a complete IT [...]
Organizations that still rely on IBM Lotus Notes and Domino are facing a growing challenge. With limited support, shrinking talent pools, and rising maintenance costs, many IT teams are now searching for a reliable Lotus Domino migration path. But migrating away from Lotus Notes isn’t just about email or data transfer. It often involves [...]
Organizations using Microsoft 365 rely on SharePoint for collaboration, document management, and workflow automation. When it comes to IT and service management, teams need more than lists and libraries. They need a SharePoint ticketing system that delivers automation, scalability, and seamless integration across the Microsoft ecosystem. This guide explains what makes an effective SharePoint [...]
A SharePoint workflow is a process automation built using SharePoint lists, libraries, forms, and triggers. SharePoint can support simple approvals and basic routing, but it has limitations: legacy workflow tools are deprecated, Power Automate adds cost and complexity, and advanced automation requires custom development. Organizations that need scalable, no‑code, AI‑powered workflows typically use solutions [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
PURCHASE REQUEST ALTERNATIVES
HELP DESK ALTERNATIVES
Zendesk Alternative
FreshDesk Alternative
Zoho Desk Alternative
ServiceNow Alternative
HappyFox Alternative
Spiceworks Alternative
Help Scout Alternative
Zammad Alternative
Jira Service Desk Alternative
Desk365 Alternative
WORKFLOW ALTERNATIVES
Nintex Alternative
Power Automate Alternative
InfoPath Alternative
SharePoint Designer Alternative
HCL Lotus Notes Alternative
Microsoft Access Forms Alternative
©2026 Crow Canyon Systems, Inc. | Privacy | Disclosure | Cookie Policy | Data Privacy
