Microsoft Office 365 seems to offer a lot of things, but does Office 365 have a ticketing system? The short answer is no. Microsoft Office 365 does not have a built-in ticketing system specifically designed for customer support or help desk purposes. However, NITRO Help Desk provides a ticketing system built to operate in [...]
In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]
Help desks are an essential part of helping an organization run smoothly. A good help desk will help manage inquiries, improve service, and increase end user satisfaction. However, not all help desks are created equal. There are some fairly common help desk problems and solutions that are important to consider when selecting a help desk [...]
There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]
If you are looking for a help desk software that integrates with Microsoft Teams, it is important to address what exactly "integration" means. Many help desk solutions claim to integrate with Teams. However, for most, this "integration" is very surface. Literally just a matter of making the site available in Teams...but how much does [...]
Selecting the right Microsoft Teams Help Desk is important. You may know that leveraging a help desk in Microsoft Teams is the way to go to improve user adoption and increase satisfaction, but how do you go about selecting the right one? Of course there are the basics that any help desk should be [...]
Crow Canyon Software launches the new NITRO Help Desk, leveraging the power of Microsoft 365 and Teams, providing a powerhouse IT Help Desk solution. Crow Canyon Software, creator of NITRO Studio™ business process automation, announces the launch of NITRO Help Desk™, a new robust IT Help Desk solution leveraging Microsoft 365 and Teams. This much-anticipated [...]
The new NITRO Help Desk™ leveraging Microsoft 365 and Teams is now available from crowcanyon.com. This new Microsoft Teams help desk solution takes all the features you would expect in a modern help desk (create and track tickets, auto-assignment, omni-channel access, problem and change requests, etc.) and goes further to add an array of new [...]
2023 Business Resolutions Many of us consider making personal resolutions for the New Year, but this is also an excellent time to evaluate where we are as an organization and make 2023 business resolutions to help make it a great year. There are four main areas that are vital to consider when planning for [...]
Crow Canyon Software is working on a brand-new version of our award-winning IT Help Desk system! We’re calling this new version our NITRO Help Desk, based on our in-house developed NITRO Studio tool set. It is due for release in April 2023. This new Help Desk Software will be available in the Modern UI [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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