With the rise of Power Platform, more hobbyists and citizen developers may be tempted to try to build a ticketing system from scratch to save a few dollars upfront, but just because you can doesn’t mean you should. There are 4 key hidden costs to building your own ticketing system that you must consider. [...]
SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]
Updated August 2026 Does Office 365 have a ticketing system? Not as a built-in, full-featured help desk application. Microsoft 365 provides tools such as Microsoft Teams, SharePoint, Outlook, Microsoft Forms, Power Automate, and Power Apps that can be used to build parts of a ticketing process, but organizations that need complete ticket management [...]
In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]
Help desk teams face many of the same challenges regardless of company size or industry. Tickets pile up, users bypass the help desk, technicians spend too much time on repetitive requests, and managers struggle to understand what is happening across the support queue. The good news is that most common help desk problems have [...]
There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]
Updated August 2026 If your organization uses Microsoft Teams for daily communication, your help desk should work with Teams, too. But not every product advertised as a "Teams-integrated help desk" provides the same experience. Some help desk products simply place a web portal inside a Teams tab. Others send notifications to Teams while [...]
Selecting the right Microsoft Teams Help Desk is important. You may know that leveraging a help desk in Microsoft Teams is the way to go to improve user adoption and increase satisfaction, but how do you go about selecting the right one? Of course there are the basics that any help desk should be [...]
Crow Canyon Software launches the new NITRO Help Desk, leveraging the power of Microsoft 365 and Teams, providing a powerhouse IT Help Desk solution. Crow Canyon Software, creator of NITRO Studio™ business process automation, announces the launch of NITRO Help Desk™, a new robust IT Help Desk solution leveraging Microsoft 365 and Teams. This much-anticipated [...]
The new NITRO Help Desk™ leveraging Microsoft 365 and Teams is now available from crowcanyon.com. This new Microsoft Teams help desk solution takes all the features you would expect in a modern help desk (create and track tickets, auto-assignment, omni-channel access, problem and change requests, etc.) and goes further to add an array of new [...]
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Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
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