Organizations using Microsoft 365 rely on SharePoint for collaboration, document management, and workflow automation. When it comes to IT and service management, teams need more than lists and libraries. They need a SharePoint ticketing system that delivers automation, scalability, and seamless integration across the Microsoft ecosystem. This guide explains what makes an effective SharePoint [...]
A SharePoint workflow is a process automation built using SharePoint lists, libraries, forms, and triggers. SharePoint can support simple approvals and basic routing, but it has limitations: legacy workflow tools are deprecated, Power Automate adds cost and complexity, and advanced automation requires custom development. Organizations that need scalable, no‑code, AI‑powered workflows typically use solutions [...]
Updated August 2026 Microsoft InfoPath has been discontinued. InfoPath 2013 reached the end of support on July 14, 2026, and InfoPath Forms Services was removed from SharePoint Online after that date. Microsoft recommends migrating existing InfoPath forms and workflows to supported Microsoft 365 solutions. If your organization still relies on InfoPath, the important [...]
Updated August 2026 A SharePoint trouble ticket system helps organizations capture, track, assign, and resolve IT support requests using the Microsoft SharePoint and Microsoft 365 environment they already use. A basic SharePoint list can be used to record trouble tickets, but a complete SharePoint ticketing system should do much more. IT teams need [...]
As businesses increasingly rely on Microsoft 365 for collaboration and communication, having an integrated ticketing system becomes essential for managing IT support and service requests. A Microsoft 365 ticketing system should seamlessly work within your existing ecosystem, improving efficiency and user adoption. But what key features should you look for when choosing the right [...]
Updated September 2026 No. Microsoft Outlook does not have a built-in ticketing system. However, you can use Outlook and a Microsoft 365 shared mailbox to create a basic email-based ticketing process, or integrate Outlook with help desk software to turn emails into structured tickets. Microsoft Outlook does not have a built-in ticketing system. [...]
Microsoft Teams has become the go-to collaboration tool for many organizations, offering a central hub for communication and teamwork. However, when it comes to IT and service management, having a dedicated ticketing system within Teams can significantly enhance efficiency and user experience. Choosing the right Teams ticket system is crucial for streamlined support, so [...]
Efficient IT service management is crucial for organizations using Office 365, and choosing the right ticketing system can make all the difference. With many options available, it’s essential to identify key features that enhance productivity, streamline workflows, and improve user adoption. In this article, we’ll explore what to look for in an Office 365 [...]
If a boost in productivity, increase in efficiency, and reduction of errors sounds good to you, it may be time to automate processes at your organization. Low-code NITRO Studio was made to make the process easy and effective - right in the Microsoft 365 and Teams environment. Why Automation is Crucial for Modern Businesses [...]
What are the top top automation/process priorities? Automation has become a cornerstone of business efficiency, allowing organizations to reduce manual workloads, minimize errors, and improve productivity. However, not all automation efforts yield the same benefits. Identifying the right priorities is crucial for maximizing the impact of business process automation. Companies looking for an effective [...]
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Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
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