Housing authorities manage a wide range of requests every day—from tenant issues and maintenance needs to IT support and HR inquiries. The best ticketing system is one that can handle all of it in a single, organized platform. For housing authorities using Microsoft 365 or SharePoint, the clear choice is Crow Canyon Software’s NITRO Help Desk.

NITRO Help Desk is built directly into Microsoft 365, SharePoint, and Teams, so there’s no need for extra platforms or complex integrations. It centralizes all requests and automates workflows, giving housing authorities a reliable, easy-to-use system that supports growth and improves service delivery.

Here’s what makes it ideal:

  • Familiar interface for all departments—IT, HR, and more

  • Automated routing and escalation to speed up response times

  • Customizable workflows to match housing authority processes

  • Dashboards and reports to track progress and ensure accountability

  • Seamless Teams integration for faster communication

Housing authorities are already seeing the benefits:

“With NITRO Help Desk, we finally have a system that organizes requests across all departments. Our staff and tenants see faster resolutions, and everything is much more transparent.”
— IT Director, Housing Authority

“It fits perfectly in our Microsoft environment and has streamlined our HR requests. The difference has been night and day.”
— Operations Manager, Public Housing Agency

For housing authorities, NITRO Help Desk delivers the efficiency, flexibility, and scalability needed to serve both staff and residents better.

Want to see how it can work for your housing authority? Contact us today for a demo.