Crow Canyon News & Press Releases Archives

26 08, 2025

Crow Canyon Software Achieves SOC 2 Type II Compliance, Strengthening Commitment to Security and Trust

Crow Canyon Software Achieves SOC 2 Type II Compliance, Strengthening Commitment to Security and Trust

Krista White2025-08-26T09:41:53-07:00August 26th, 2025|

Crow Canyon Software, a leading provider of business process automation and service desk solutions for Microsoft 365 and SharePoint, today announced that it has successfully achieved SOC 2 Type II compliance. This milestone underscores the company’s dedication to ensuring the highest standards of security, availability, and confidentiality for its customers. SOC 2 Type II [...]

8 08, 2025

Crow Canyon Software Launches NITRO Studio AI – Packed with AI-Powered Enhancements for Accelerated Workflow Automation in Microsoft 365

Crow Canyon Software Launches NITRO Studio AI – Packed with AI-Powered Enhancements for Accelerated Workflow Automation in Microsoft 365

Krista White2025-08-11T12:00:54-07:00August 8th, 2025|

FOR IMMEDIATE RELEASE Benicia, CA — [August 7, 2025] — Crow Canyon Software is excited to announce the release of NITRO Studio AI, a major update to its NITRO Studio, the innovative Microsoft 365-based business process automation platform used by organizations around the world. Building on NITRO Studio’s powerful core features, NITRO Studio AI [...]

1 07, 2025

Crow Canyon Software Powers Non Profit Efficiency with Top-Ranked Service Desk in Microsoft 365

Crow Canyon Software Powers Non Profit Efficiency with Top-Ranked Service Desk in Microsoft 365

Krista White2025-07-14T21:35:32-07:00July 1st, 2025|

FOR IMMEDIATE RELEASE | BENICIA, CA – June 30, 2025 – Crow Canyon Software, a trusted Microsoft 365 Business Applications Partner with over 25 years of expertise, today announces the results of a case study highlighting a major non-profit’s successful adoption of its NITRO Service Desk within Microsoft 365 and SharePoint. The adoption delivered transformative [...]

12 06, 2025

Press Release: Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework

Press Release: Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework

Krista White2025-07-17T09:23:19-07:00June 12th, 2025|

Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon’s mission to bring practical, AI-powered automation to everyday help desk [...]

7 02, 2025

Automation Software Integration Winner: Voted Best Integration by Software Suggest

Automation Software Integration Winner: Voted Best Integration by Software Suggest

Krista White2025-04-03T12:07:39-07:00February 7th, 2025|

Crow Canyon Software proudly accepts the "Best Integration 2025" award from Software Suggest for our automation software integration. At Crow Canyon, we prioritize easy automation software integration for our customers. Our solutions seamlessly run in Microsoft 365, Teams, and SharePoint, allowing your team to work within a familiar environment. This approach enhances user adoption, [...]

11 12, 2024

Unlocking Growth Through Business Process Automation Software

Unlocking Growth Through Business Process Automation Software

Krista White2025-03-19T13:55:32-07:00December 11th, 2024|

The Real-World Struggle Imagine a mid-sized company drowning in paperwork, with teams spending hours manually approving workflows and tracking project updates via emails and spreadsheets. This was the story of Claire, an operations manager, who constantly juggled inefficiencies in her organization. That was until her company implemented business process automation software that transformed chaos [...]

14 11, 2024

Crow Canyon Software Introduces AI-Powered Ticket Routing for NITRO Help Desk

Crow Canyon Software Introduces AI-Powered Ticket Routing for NITRO Help Desk

Krista White2025-03-12T17:52:36-07:00November 14th, 2024|

Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk. Using AI-powered ticket routing, users and technicians enjoy smoother workflows and improved ticket resolution speed. "Most organizations aim to assign tickets in under 5 minutes but NITRO Help Desk's AI-powered routing greatly reduces this routing [...]

26 06, 2024

Crow Canyon Software adds AI-powered Copilots to its NITRO Help Desks for IT and for HR

Crow Canyon Software adds AI-powered Copilots to its NITRO Help Desks for IT and for HR

Krista White2024-08-09T20:04:53-07:00June 26th, 2024|

Crow Canyon Software’s NITRO Help Desk now includes Copilots that drive quick and accurate responses while easing end user and staff workloads. Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions [...]

10 05, 2024

How SharePoint’s Add-In Retirement in Microsoft 365 Impacts NITRO Studio

How SharePoint’s Add-In Retirement in Microsoft 365 Impacts NITRO Studio

Krista White2025-03-28T07:57:48-07:00May 10th, 2024|

In the ever-changing landscape of working with Microsoft products, Crow Canyon has needed to adapt and change along with that landscape. From the various iterations of SharePoint on-premises to moving to M365 we have adapted and developed our webparts in accordance with Microsoft’s best practices. Sometimes, though, the changes are less expected. As an [...]

7 03, 2024

March Madness Webinar Series: Bring Method to the Madness with Microsoft 365 & Teams

March Madness Webinar Series: Bring Method to the Madness with Microsoft 365 & Teams

Krista White2024-07-11T05:22:56-07:00March 7th, 2024|

Crow Canyon Software brings you over 25 years of experience in business process automation, consolidated into a free March Madness Webinar Series to help organizations bring method to the madness with Microsoft 365 and Teams. The first webinar in the four-part series will take place on 3/14/24 at 11 am PT. Discover how organizations [...]

<img decoding="async" class="alignnone wp-image-38986" src="https://www.crowcanyon.com/wp-content/uploads/2023/10/help-desk-icon-gold.svg" alt="help desk" width="90" height="90" /> NITRO Help Desk for IT

<img decoding="async" class="alignnone wp-image-40028" src="https://www.crowcanyon.com/wp-content/uploads/2024/02/hr-icon-FAAA1C.svg" alt="NITRO Help Desk for HR icon" width="90" height="90" /> NITRO Help Desk for HR

Category : Crow Canyon News & Press Releases

NITRO Help Desk for IT

NITRO Help Desk for HR