Clearly, email is not an effective way to manage requests – tracking and assigning requests, getting status, sending alerts, instituting workflows, generating reports, and more, are all hard, if not impossible, to implement with an email-based system. Most often, an email request will go “below the horizon” and get forgotten about until the end [...]
In the late 1990s, Microsoft decided to jump into the search engine arena with "MSN Search." Over the years, this product underwent several transformations, first to "Windows Live Search" and then to "Live Search." In 2009, after much reshuffling, rebranding, and reorganization, Microsoft settled on "Bing", which has been the preferred name for Microsoft's [...]
In previous blog articles, we've discussed the Microsoft chatbot and their interest in artificial intelligence and have spent a good deal of time looking at what this means in the Office 365 environment. Our articles about Microsoft Graph and Delve, in particular, convey how the tech behemoth is leveraging its vast store of user [...]
The Crow Canyon Request Manager for SharePoint transformed the way a U.S. government agency worked, empowering it to move away from outdated manual processes and embrace digitized and automated solutions that integrate seamlessly with its existing IT framework. Two challenges: Regulations and Outdated Methods When it comes to regulations, few sectors are as stringent [...]
In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and going. Access to the city needed to be tightly controlled. Fast forward a thousand years and access is managed not by armored guards but by IT security systems. The world is markedly different, but the [...]
Office 365 has taken the business world by storm. Way back in 2015, Office 365 surpassed Google Apps in terms of cloud usage. Why? It’s mostly been due to Microsoft’s determination to move everyone to its cloud platform – Office 365 -- by providing a rich set of features at reasonable costs. SharePoint Online [...]
May 2016 and May 2017 saw major announcements from Microsoft on the Future of SharePoint. This May will be no different, only louder with a major SharePoint conference happening in Las Vegas. Planning and preparation for the SharePoint Conference North America in Las Vegas is well underway, with over 50 sponsors and over 100 [...]
Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure. Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a bank or moves to another. “Great [...]
Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges. One of our clients, a large religious organization, [...]
Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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