Office 365 has taken the business world by storm. Way back in 2015, Office 365 surpassed Google Apps in terms of cloud usage. Why? It’s mostly been due to Microsoft’s determination to move everyone to its cloud platform – Office 365 -- by providing a rich set of features at reasonable costs. SharePoint Online [...]
May 2016 and May 2017 saw major announcements from Microsoft on the Future of SharePoint. This May will be no different, only louder with a major SharePoint conference happening in Las Vegas. Planning and preparation for the SharePoint Conference North America in Las Vegas is well underway, with over 50 sponsors and over 100 [...]
Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure. Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a bank or moves to another. “Great [...]
Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges. One of our clients, a large religious organization, [...]
Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ [...]
In the first half of 2018, Office 365 First Release customers will be able to make use of a new feature from Microsoft called "Hub Sites". A hub site is an intranet-type interface that is populated by content published in team sites and communication sites, which are two types of SharePoint sites. In essence, [...]
As more and more IT companies transition to a cloud or hybrid architecture, there is an increasing concern over data security and compliance. Constantly evolving international data protection laws mandate how organizations manage their customer's data. But, more often than not, the question is not what is stored... but where it is stored. Regulations [...]
Information Overload is a serious problem for individuals and for businesses. Emails, Twitter feeds, web sites, texting, smartphones, let alone TV and numerous channels available 24x7, all seek to grab our attention and pull our focus away from the tasks at hand. In the business environment, important information -- a request, task, meeting, project, [...]
Recently we introduced the concept of the SharePoint Application Portal as a friendly, functional interface for users to engage with our SharePoint-integrated applications. In our initial blog article, we discussed the benefits of application portals for both users and admins; in a subsequent article, we went into more detail about how our application portals facilitate [...]
In the Crow Canyon blog, we've had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We've discussed predictive analytics, the problem with Delve, and Office 365's new personalized search capability. This September’s Ignite conference went into detail about Microsoft’s AI-related progress – [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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