Category : Crow Canyon Blog

Even with the growth of Omni-Channel Support in business applications, email still holds a prominent place in end user–staff communications. NITRO Studio helps organizations get the most out of it.  Crow Canyon’s Business Applications, through the use of NITRO Studio, offer a wide range of ways for the end users and staff to communicate besides email -- SMS texting, Teams messages, NITRO Bot, and Portal interfaces. However, email [...]

Microsoft Teams Adaptive Cards are a way to present blocks of information in Microsoft Teams. Crow Canyon’s NITRO Studio uses this technology to show data from SharePoint lists and SharePoint applications in Teams, while also displaying action buttons that give users the ability to move business processes forward.  For instance, an Adaptive Card can show information from a SharePoint list item, such as a ticket [...]

Business Process Automation (BPA) streamlines operations, increases productivity, and accelerates profits at organizations of all sizes and types. More and more, with technology evolving so rapidly, efficient process automation is critical for any business that wants to remain competitive.  That said, how can BPA be implemented? How can BPA fulfill its promise of greater efficiency? Let’s take a closer [...]

BPA or “Business Process Automation” provides many benefits to a company. Done right, BPA can streamline workflows, optimize operational efficiency, and increase productivity. With process automation, companies see better service to customers, employees are saved from routine and repetitive tasks, and overall operations run more smoothly. While these are important benefits, we must not [...]

Omnichannel support is critical in any service desk or request management system. This is especially true these days with a remote and dispersed workforce.  Watch this video. Omnichannel support allows ends users to submit requests and contact support via the method that is most convenient and available to them. With users accessing a variety [...]