Updated June 2026 Organizations are under increasing pressure to resolve IT support requests faster while reducing costs and improving employee experience. At the same time, ticket volumes are rising, systems are becoming more complex, and support teams are expected to do more with fewer resources. AI help desk software has quickly become essential for [...]
Discover how to build or choose the right IT ticketing system on SharePoint — and why NITRO Help Desk stands out as the most effective solution. Introduction: When Spreadsheets No Longer Cut It Every growing IT team eventually faces the same problem: managing support tickets through spreadsheets or emails quickly becomes unmanageable.Take Sarah, an [...]
When Microsoft announced the retirement of InfoPath, many organizations were left wondering how to replace the countless forms and workflows they had built over the years. While InfoPath served its purpose for a long time, it was never designed to support today’s dynamic business needs. The search for the right alternative to InfoPath forms [...]
What is InfoPath Software? InfoPath software was introduced by Microsoft in 2003 as a tool for designing, distributing, and filling out electronic forms. It became a popular solution for organizations that needed to create custom forms integrated with SharePoint and other Microsoft systems. With InfoPath software, users could build forms to: Collect structured business [...]
When Microsoft announced that InfoPath’s extended support ends on July 14, 2026, organizations were left asking: “What’s the best path forward for our forms and workflows?” InfoPath has been a reliable tool for creating electronic forms and automating processes in SharePoint, but its outdated technology and lack of updates mean migration is no longer [...]
Organizations rely on structured approval processes to maintain efficiency, accountability, and compliance. Whether it’s purchase orders, HR requests, or project proposals, approvals are at the heart of daily business operations. Microsoft SharePoint has long been a popular platform for managing approvals, but many organizations discover that out-of-the-box workflows or legacy tools like SharePoint Designer [...]
For years, SharePoint Designer was the go-to tool for building workflows, customizing forms, and automating processes inside Microsoft SharePoint. But since Microsoft retired SharePoint Designer and ended support in 2026, many organizations have been left asking the same question: What is the best SharePoint Designer replacement? If your organization depends on SharePoint for day-to-day [...]
When organizations adopt Microsoft Office 365 (now Microsoft 365), they often focus on email, Teams, and collaboration tools—but one critical piece is often overlooked: the Office 365 help desk. As companies grow, so does the demand for IT and service support. Without an efficient help desk system, user requests pile up, response times slow, [...]
Organizations that already rely on Microsoft SharePoint often look for ways to extend its use beyond document management and collaboration. One of the most powerful applications of this platform is running a helpdesk in SharePoint. A helpdesk SharePoint solution can streamline IT support, HR requests, and service management by leveraging the tools your team [...]
AI assistants are transforming the way organizations manage support, streamline workflows, and deliver better user experiences. But not all AI assistants are created equal. Some are built for large enterprises with deep budgets, others for customer-facing omnichannel support, and some for technical teams with heavy customization needs. For organizations already invested in Microsoft 365, [...]
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