8 01, 2018

Case Study: Customer Support for Manufacturer of Industrial Computers

2018-12-19T20:14:00+00:00January 8th, 2018|

Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ from [...]

30 12, 2017

Hub Sites: A New Kind of SharePoint Intranet?

2019-01-26T22:56:40+00:00December 30th, 2017|

In the first half of 2018, Office 365 First Release customers will be able to make use of a new feature from Microsoft called "Hub Sites". A hub site is an intranet-type interface that is populated by content published in team sites and communication sites, which are two types of SharePoint sites. In essence, a [...]

28 12, 2017

Multi-Geo Office 365: Solving the Data Residency Challenge

2019-01-26T22:59:48+00:00December 28th, 2017|

As more and more IT companies transition to a cloud or hybrid architecture, there is an increasing concern over data security and compliance. Constantly evolving international data protection laws mandate how organizations manage their customer's data. But, more often than not, the question is not what is stored... but where it is stored. Regulations and [...]

8 12, 2017

Manage Information Overload with SharePoint & Office 365 Applications

2019-01-26T23:01:14+00:00December 8th, 2017|

Information Overload is a serious problem for individuals and for businesses. Emails, Twitter feeds, web sites, texting, smartphones, let alone TV and numerous channels available 24x7, all seek to grab our attention and pull our focus away from the tasks at hand. In the business environment, important information -- a request, task, meeting, project, and [...]

1 12, 2017

Application Portals & Intranets: How Do They Interact?

2019-01-26T23:03:05+00:00December 1st, 2017|

Recently we introduced the concept of the SharePoint Application Portal as a friendly, functional interface for users to engage with our SharePoint-integrated applications. In our initial blog article, we discussed the benefits of application portals for both users and admins; in a subsequent article, we went into more detail about how our application portals facilitate [...]

21 11, 2017

Microsoft & AI in Office 365: Progress, but also Concerns

2019-02-18T16:42:29+00:00November 21st, 2017|

In the Crow Canyon blog, we've had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We've discussed predictive analytics, the problem with Delve, and Office 365's new personalized search capability. This September’s Ignite conference went into detail about Microsoft’s AI-related progress – unsurprisingly, [...]

31 10, 2017

“ITIL Lite”: The Benefits of ITIL without the Overhead

2019-01-26T23:07:04+00:00October 31st, 2017|

In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards. As you may know, ITIL, short for “Information Technology Infrastructure Library”, is [...]

17 10, 2017

Four Reasons to Use Crow Canyon’s Office 365 Applications

2019-01-26T23:08:38+00:00October 17th, 2017|

People ask us why they should use our Office 365 applications instead of SaaS (Software as a Service) solutions or client-server programs. Here are four reasons why using our SharePoint & Office 365 applications is the way to boost productivity and lower costs in a modern business environment: Single-Sign On (SSO) Users only have to [...]

6 10, 2017

The Impact of Ignite on the Future of Your Office 365

2019-01-26T23:10:23+00:00October 6th, 2017|

We had the pleasure of hosting a “Post-Ignite” webinar last Monday with Microsoft MVP Vlad Catrinescu. In the webinar, titled “The Impact of Ignite on the Future of Your Office 365", Vlad outlined seven major areas where announcements made at the Sept. 25 – 29 Microsoft Ignite Conference will affect SharePoint and Office 365 in [...]

21 09, 2017

Application Portals: An In-depth Look

2019-01-26T23:11:06+00:00September 21st, 2017|

We gave an overview of the advantages of using Applications Portals in a previous blog article. We explained how our applications use these portals to encourage users to engage with SharePoint. The portals give users a friendly, intuitive interface to interact with the Help Desk, the Support Desk, Purchasing, HR, or other business applications. These [...]

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