In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives. They need to know what they have in place and how it is configured before they can make decisions to implement changes — [...]
Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service. Simply put, in order to fix something, you have to know what is broken. The indication of a problem could be a set [...]
In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards. As you may know, ITIL, short for “Information Technology Infrastructure Library”, [...]
People ask us why they should use our Office 365 applications instead of SaaS (Software as a Service) solutions or client-server programs. Here are four reasons why using our SharePoint & Office 365 applications is the way to boost productivity and lower costs in a modern business environment: Single-Sign On (SSO) Users only have [...]
We had the pleasure of hosting a “Post-Ignite” webinar last Monday with Microsoft MVP Vlad Catrinescu. In the webinar, titled “The Impact of Ignite on the Future of Your Office 365", Vlad outlined seven major areas where announcements made at the Sept. 25 – 29 Microsoft Ignite Conference will affect SharePoint and Office 365 in [...]
We gave an overview of the advantages of using Applications Portals in a previous blog article. We explained how our applications use these portals to encourage users to engage with SharePoint. The portals give users a friendly, intuitive interface to interact with the Help Desk, the Support Desk, Purchasing, HR, or other business applications. These [...]
One way our applications boost the power of SharePoint and Office 365 is through the use of Application Portals. These Application Portals give users ways to engage effectively with our applications, thereby driving user adoption and accelerating usage of SharePoint and Office 365. Application Portals differ from Intranets, Team Sites, and Comm Sites in [...]
As we documented in our whitepaper, Future Tech Trends in Office 365, the fastest growing trend in Office 365 / SharePoint — and, arguably, the entire IT ecosystem — is Artificial Intelligence (AI). In the Office 365 realm specifically, we're talking about Office Graph. Office Graph uses machine learning and predictive analytics to map [...]
In our last blog article, we talked about Predictive Analytics and its use by Microsoft in Office Graph and Office Delve. We raised issues with this kind of predictive approach and discussed the limitations. In this article, we will focus on Delve particularly and explore why it is having difficulty living up to its [...]
The latest buzzwords in IT revolve around the use of historical and current data to predict the future: Predictive Analytics, Big Data, and Data Science are all topics getting a lot of traction these days. The general idea is that massive volumes of data undergo cleansing (formatting, parsing, outliers removed) and are then fed into [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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