Category : Crow Canyon Blog

3 07, 2013

At Your Service: Help Desk Call Center Software in SharePoint

2021-01-22T12:40:29-08:00July 3rd, 2013|

It’s hard to imagine just how many requests a call center can receive in a single day. Help desk workers can receive multiple internal and external requests, creating huge challenges for their department. The first of these challenges is the inefficiency arising from taking so many calls. If there is [...]

15 05, 2013

Productivity Management through SharePoint Automation

2024-08-14T00:42:23-07:00May 15th, 2013|

Can a company run itself? Assuming an initial process to get the various aspects of the business underway, could a business feasibly run on its own after that? The obvious answer is no. People are clearly an integral part of making a company function. Employees have logical minds; they can [...]

2 05, 2013

Completing the Picture: Tracking Software and SharePoint Services

2021-01-22T12:50:37-08:00May 2nd, 2013|

Two essential components to making a company run smoothly are a good team of quality workers who are effective in their roles and  modern, fully functioning equipment that allows employees to efficiently carry out their jobs. Managing equipment in the business world can be a hassle, especially without well-designed tracking [...]

17 04, 2013

Connected: SharePoint as Effective Customer Service Strategy

2021-01-22T12:52:00-08:00April 17th, 2013|

Plenty of metaphors can be used to describe a healthy company, such as “the well-oiled machine” or “the functional family.” The most effective and holistic metaphor to date, however, is “the human body.” The way that the various systems of the body work in concert to keep our forms fully [...]

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