User Self-Help.
Users of NITRO Help Desk can enter a prompt that will return a response relevant to the user’s question or issue. This is done by using ChatGPT in conjunction with enterprise data to generate responses that are contextually appropriate, making them useful and practical for the user.

Staff Augmentation.
NITRO Help Desk uses ChatGPT to make staff’s work easier and more efficient. By analyzing incoming emails, tickets, and requests, ChatGPT can generate auto-responses that are focused and relevant. Tickets can be prioritized, categorized, and routed automatically based on content and context of the user’s inquiry.

Natural Language Prompting for Reports.
Managers and staff can generate NITRO Reports through Natural Language prompts. They can enter text such as “compare this month’s ticket activity to last month’s in a bar graph” or “show me a report on ticket aging,” for example.

KB Copilot for Help Desk

Leverage the power of ChatGPT working with your data (FAQs, docs, manuals, tickets, pdfs, etc.) to provide accurate and synthesized answers to user inquiries.

HR Copilot

Give your employees a simple, quick, and easy way to get answers to common HR questions by using ChatGPT to access HR information sources such as FAQs, docs, pdfs, manuals, etc..

Custom Chatbot Solutions

We can help you build Chatbots that follow your specific business process, including integration with intelligent services like LUIS, Text analytics, Q&A Maker, and more. Integrate pre-built NLP-based Chatbots with your Crow Canyon applications.

Bot Discovery Service

We will work with you to design a Bot that meets your specific needs. Through conversations with you and your staff, we will come up with cost and timeline estimates based on the purpose, range, personality, and deployment of the Bot. We will also address options for Bot onboarding and analytics.

Email Synchronization

A component of our applications, this parses emails and maps them into requests and ticket. Email Sentiment Analysis takes this one step further and analyzes that content of the email. When certain negative indicators are found, staff and managers can be alerted so that they can take immediate action.

“Reading” Your Emails

Email Sentiment Analysis “reads” emails, looking for language and structure that indicates a problem, and alerts staff if a customer needs special attention. Issues are identified and addressed before they balloon into more serious matters.

Active Learning

Our system uses active learning to continuously improve the quality of the Natural Language Processing, thereby making interactions with users better and better over time. Enhance your list search by letting users type in natural language.

Custom NLP Solutions

Crow Canyon can help you create an application-specific LUIS natural language model to provide natural language interface and capabilities. These can be chat bot applications that will help users complete common tasks and can also be search-based applications that provide better results and are more user friendly.

Building a Knowledge Base

We analyze your historical ticketing data and compare it to your current Knowledge Base. If you don’t have a KB, we build it for you. We optimize categorization and content to align with the actual “on-the-ground” reality of your Service Desk, resulting in a much more comprehensive data set that can speed resolution.

Data Organization

Rather than have data from past support requests or user issues sit untapped, our data optimization can distill and structure this set of information for use directly by users, staff, or chatbots. We help you extract the key data, organize it, and present it so that your Service Desk can use it to its best advantage.