SharePoint Configuration for Applications and Beyond

SharePoint Configuration Services for Crow Canyon's Applications

QUICK START SERVICES for our applications

Accelerate application implementation and SharePoint configuration using our Quick Start Service. Our aim is to help you get the application in production as soon as possible. The QuickStart Service gets your users and staff up to speed rapidly so they can administer and use it effectively on an ongoing basis. Fast track your understanding of the application’s structure and configuration capabilities.

Quick Start Basic – up to 6 hours configuration assistance

The Service includes:

    • Online installation on your server
    • Setup of SharePoint Users, Groups and Permissions
    • Review of the Application Structure and Web parts
    • Categories, Types and templates
    • Notifications and alerts
    • Review Ticket list Views and setup
    • Workspace review (by user role)

sharepoint configuration by crow canyon

  • Initial field and form changes (up to 3 fields)
  • Knowledge base setup
  • SLA setup
  • Online Training session for the Administrator and Service Desk staff
  • End-user tutorial videos for your use

Let’s discuss your requirements for your SharePoint Configuration. Our experienced team can likely meet your needs. Pricing can be by project or by the hour. Contact us here

Quick Start Plus- up to 12 hours configuration assistance

This Service includes all basic Quick Start Services plus much more in-depth configuration:

  • Modifying the ticket forms – adding, removing, renaming, regroups of fields and tabs
  • Creating specific list views
  • Creating or modifying Staff and Manager workspaces
  • Configuring Dashboards with tables, charts, and reports to fit your needs
  • Implementing notifications, alerts, and escalations
  • Supporting your specific processes with workflow customization
  • Other configuration work to meet your specific requirements

Please contact our experienced team to discuss your requirements for your SharePoint Configuration. Pricing by project or by the hour. Contact us here

 

MIGRATION SERVICES

Migration from Crow Canyon’s Outlook-based applications to SharePoint

We offer a migration service for current users of Crow Canyon’s Outlook-based applications (Crow Canyon Software Service Request; Customer Service; Help Desk, or Outlook Help Desk). Tickets, queues, status, KB articles, notifications, utility settings and much more are seamlessly migrated.sharepoint configuration

With Crow Canyon Software Customer Service, contacts are also migrated into the Accounts and Contacts lists in SharePoint.

Our experienced team has done hundreds of migrations and uses a process that ensures reliability and data integrity. For an additional charge, we can also setup your old tickets in an SQL archive and connect it to a list so that historical ticket information is available for reporting.

Migration of Tickets, Contacts, or Assets From Other Applications to SharePoint

SharePoint Configuration ServicesWe offer a data migration service for users of other (non-Crow Canyon) service desk/help desk, CRM/Contact management, or asset/equipment management applications. Data from the previous system is exported to a spreadsheet, the data is made ready, then it is imported into SharePoint. Tickets are imported into the Tickets list in SharePoint, Contacts are imported into the Accounts and Contacts lists, and Assets/Equipment go into the Assets or Equipment lists.

As above, our team has done hundreds of these migrations with the same process that ensures reliability and data integrity. The customer exports the prior data to a spreadsheet or database. We then work with the customer to convert the data as needed and ready it for import to SharePoint. We also do the import into SharePoint and ensure that the data is imported successfully.

MOVING OUR APPLICATIONS FROM SHAREPOINT 2007 to 2010 or 2010 to 2013/2016

Do you use one of our applications on SharePoint 2007 or 2010 and need to migrate or move to SharePoint 2010 or 2013?

We can assist with the migration of our applications from SharePoint 2007 to SharePoint 2010 and SharePoint 2010 to SharePoint 2013/2016. Our professional SharePoint team uses a process that ensures customizations are retained, and all data transferred for our applications, when going from SharePoint 2007 to SharePoint 2010 or SharePoint 2010 to SharePoint 2013/2016. Note that this is just for Crow Canyon applications, not for general server migration, which would be done by your staff prior to moving our applications.

For more information about our migration service, please contact us

EXTENDING OUR APPLICATIONS

Our SharePoint applications can be enhanced and extended through linkage and integration with databases and third-party programs. We have many interesting and exciting ways to provide further productivity and efficiency for your team with our applications. We offer:

  • Connections to network inventory and asset tracking databases (such as Lansweeper, Microsoft System Center Configuration Manager (SCCM) and EMCO)
  • Linkages to other databases (parts, orders, equipment, etc.)
  • MS Project Task Management
  • Integration with CRM applications
  • and many other options

We look forward to discussing your specific requirements for SharePoint Configuration. Contact us here

 

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