NITRO Help Desk for IT Pricing – Plans for
Microsoft 365 & SharePoint

Flat-rate, unlimited-user pricing starting at $3,588/yr. No per-seat fees.


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NITRO Help Desk Overview

NITRO Help Desk for IT is a Microsoft 365-native IT ticketing and help desk solution built for organizations running on SharePoint and Teams. All plans include unlimited users – no per-seat fees. Choose from Standard, Advanced (with AI-powered features via NITRO Copilot), or Add-on Applications to match your organization’s needs.




Enhanced with AI





Standard

Microsoft 365 or SharePoint On-Premises

Robust, cost-effective solution for managing IT Support.

$3588/yr
unlimited users

Only need ticketing? Contact us for pricing.

✓  Multi-channel support

✓  Resolve tickets quickly

✓  KB Management

✓  Measure and track service

✓  Reports & dashboards

✓  Service Level Agreements (SLAs)

✓  Improve incident resolution times

✓  Mobile responsive

✓  Problem Management– identify underlying problems & root causes

✓  Change Management– institute processes to improve and enhance service delivery

✓  NITRO Teams App (Microsoft 365 only)



Advanced

Microsoft 365 & Teams only

Accelerate your support with the latest AI features.

$5988/yr
unlimited users

Everything in Standard plus:

✨  NITRO Copilot for employee self-service

✨  AI-Enhanced Knowledge Base

✨  AI Agents for technician assistance

     ✨  AI-assisted email response

     ✨  Generate solutions for technicians

     ✨  Ticket Summarization

✨  Sentiment Analysis

✨  AI First Responder

     ✨  Auto-reply to requester

     ✨  Auto-categorization

     ✨  Auto-prioritization

     ✨  Auto-routing



 Add’l Applications

Microsoft 365 or SharePoint On-Premises

Seamlessly integrate with NITRO Help Desk.

$2400/yr each
unlimited users

 

✓  Asset Management– Accurately track hardware and software assets

✓  Project Management– Successfully implement and manage IT projects

✓  Contracts/License Management– Keep accurate track of contracts, licenses, and subscriptions

✓  Purchase Request System– Manage purchase requests and control expenditures

✓  Onboarding System– Create tasks to manage onboarding/offboarding of employees

✓  Service Request– Efficiently organize and fulfill routine service requests

✓  Change & Release Management– Plan and assess changes and deploy approved changes



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Frequently Asked Questions
How much does NITRO Help Desk for IT cost?
Standard: $3,588/yr flat. Advanced: $5,988/yr flat. Add-on Applications: $2,400/yr each. All plans include unlimited users - cost does not increase as your team grows.
Does NITRO Help Desk for IT charge per user or per seat?
No. All plans include unlimited users. Annual cost stays the same whether you have 10 users or 500.
What is included in NITRO Help Desk for IT Standard?
Multi-channel support, KB management, SLA management, reports and dashboards, incident resolution tracking, Problem Management, Change Management, NITRO Teams App (Microsoft 365 only).
What AI features does NITRO Help Desk for IT Advanced include?
NITRO Copilot features: AI-enhanced knowledge base, AI Agents for technician assistance, auto-routing, auto-categorization, ticket summarization, sentiment analysis, AI First Responder, auto-reply. Available on Microsoft 365 / SharePoint Online only.
Is NITRO Help Desk for IT compatible with GCC and GCC High?
Yes. Runs inside the customer's own Microsoft government tenant. No other SharePoint help desk in this category confirms this compatibility.
How does NITRO Help Desk for IT pricing compare to Freshdesk or Zendesk?
Freshdesk Pro: $55/agent/month. Zendesk Suite Pro: $115/agent/month. At 10 agents that is $6,600-$13,800/yr vs NITRO Standard at $3,588/yr flat - same price regardless of team size.
Can I add applications like Asset Management to NITRO Help Desk for IT?
Yes. Add-on Applications at $2,400/yr each: Asset Management, Project Management, Contracts/License Management, Purchase Request System, Onboarding System, Service Request, and Change and Release Management.
Is there a demo available for NITRO Help Desk for IT?
Yes - use the Request a Quote button above. Demo covers the full platform including NITRO Copilot AI features, Teams integration, and SharePoint-native architecture.