Request Manager
for SharePoint & Office 365

Quick and efficient response to employee requests.

Are employee or customer requests getting lost in emails or spreadsheets?
Are issues, questions, problems, complaints, and inquiries not being adequately addressed?

It is time to change that with our Request Manager for SharePoint & Office 365.
Manage requests efficiently and provide excellent service at a cost-effective price.

Runs on SharePoint on-premises or Office 365.



Why Use Our Request Manager Solution

What requests, issues, problems, and questions do you need to track?

Crow Canyon’s Request Manager for SharePoint and Office 365 can be used for a wide range of business needs, allowing you to provide better service and faster responses for virtually any type of request.

Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. Measure service levels. Customize to fit your needs. Employees spend more time doing their jobs, customer satisfaction increases, and departments — IT, Facilities, HR, Payroll, Marketing, Finance, and others — are more productive.

Employee Request Manager

Request Manager — easily implement solutions that traditional, out-of-the-box applications don’t meet.

Our Request Manager for SharePoint and Office 365 covers scenarios that are not addressed by our standard applications — Help Desk, Work Orders, Asset Management, etc. Those applications are built for specific, well-defined purposes.

The Request Manager, by contrast, is highly flexible and configurable to meet the needs of departments that have business processes that don’t fit neatly into pre-built applications.

Automate your specific processes

Many organizations have used Crow Canyon’s Request Manager to automate service request tracking for a variety of business processes. Our Request Manager is flexible and can support most service request processes with minimal customization. Examples of possible usage:


  • Healthcare – Physician Group support, Patient Services, hospital facilities and equipment maintenance

  • Banking and Finance– Private Banking services, loan approval processing, customer service center

  • Education – University student services, campus facilities, security requests, event requests

  • Local Government – Citizen requests, public works, police/fire equipment maintenance, facilities, park services, building services

  • Federal, State, or Local Government – Freedom of Information Requests

  • Law Firms & Other Industries – Client service, room scheduling, case support requests

Employee Request Manager

Key Features of our Request Manager
for SharePoint & Office 365

  • Requests can be from email, Web, SharePoint or Office 365

  • Fully customizable forms, lists, views and dashboards

  • Integration with Microsoft Outlook and Office

  • Assign, track and manage tickets

  • View activity, performance across departments

  • Automatic notifications, alerts and routing

  • Work Order printing and distribution

  • Easy to use, deploy, low-cost of ownership

  • SLA measurement, escalations, and alerts option

  • Built-in Satisfaction Survey you can define

  • Can integrate with databases or financial systems

  • Runs in SharePoint 2013, 2016, 2019 and Office 365

  • Full reporting, charts and dashboards

Request Manager Resources


DATASHEET
Highlighting clients, features, and more.

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WHITE PAPER
Streamline Service Requests:
Automate service requests across your organization

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Request Management Blog

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Request Management with SharePoint- A Primer

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MANAGER SPECIALISTS
888-706-0070

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