Crow Canyon Employee Request Manager

Effectively Manage and Track Any Type of Request

Employee Request Manager for SharePoint & Office 365

Are employee or customer requests getting lost in emails or spreadsheets? Are issues, questions, problems, complaints, and inquiries not being adequately addressed?

It is time to change that with our Employee Request Manager for SharePoint & Office 365. Manage requests efficiently and provide excellent service at a cost-effective price. Runs in SharePoint on-premises or Office 365!

Contact us to discuss your request tracking needs.

Effectively Manage and Track Any Type of Request

What requests, issues, problems, and questions do you need to track?

Crow Canyon’s Employee Request Manager for SharePoint and Office 365 can be used for a wide range of business needs, allowing you to provide better service and faster responses for virtually any type of request. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. Measure service levels. Customize to fit your needs. Employees spend more time doing their jobs, customer satisfaction increases, and departments — IT, Facilities, HR, Payroll, Marketing, Finance, and others — are more productive.

 

Corporate Services – Track Employee Requests

Internal services such as IT, HR, Facilities, Finance, Sales and Marketing are the backbone of any organization. But most organizations have no common way for employees to access these services. Crow Canyon Employee Request Manager provides a central point to request, route, and track requests and assignments through to completion while meeting your level of service goals. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. See how Crow Canyon Employee Service Center can manage and track requests for:

 

Customer Service – Track Customer Cases

Customers, clients, citizens, members, vendors, leads, partners — they all need excellent care and service!

Provide your agents and support staff with applications to effectively capture, track, and manage customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and customers receive top-quality service. Use Crow Canyon Employee Service Center to track:

  • Incidents, Questions, Information Requests, Complaints
  • Leads, Opportunities, Inquiries, Upsales
  • Product Issues and Defects
  • Ordering and Delivery services
  • Membership Services
  • Asset Management and Product Registrations
  • Service Contracts and Warranty Requests

    See more at our customer service page

 

Industry Applications – Automate your specific processes

Many organizations have used Crow Canyon Employee Request Managerto automate service request tracking for a variety of business processes. Crow Canyon Employee Request Manager is flexible and can support most service request processes without customization. See some of the examples we already have implemented:

  • Healthcare – Physician Group support, Patient Services, hospital facilities and equipment maintenance
  • Banking and Finance– Private Banking services, loan approval processing, customer service center
  • Education – University student services, campus facilities, security requests, event requests
  • Local Government – Citizen requests, public works, police/fire equipment maintenance, facilities, park services, building services
  • Federal, State, or Local Government – Freedom of Information Requests
  • Law Firms – Client service, room scheduling, case support requests

 

Key Features of our SharePoint & Office 365 Employee Request Manager

  • Requests can be from email, Web, SharePoint or Office 365
  • Fully customizable forms, lists, views and dashboards
  • Integration with Microsoft Outlook and Office
  • Assign, track and manage tickets
  • View activity, performance across departments
  • Automatic notifications, alerts and routing
  • Full reporting, charts and dashboards
  • Work Order printing and distribution
  • Easy to use, deploy, low-cost of ownership
  • SLA measurement, escalations, and alerts option
  • Built-in Satisfaction Survey you can define
  • Can integrate with databases or financial systems
  • Runs in SharePoint 2010, 2013, and Office 365

Want to learn more?

  • Schedule a live online SharePoint Application demonstration for your team!
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