NITRO Help Desk Implementation Packages

Packages that get you up and running quickly!


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NITRO Help Desk Overview


Bronze Implementation Package

Up to 20 hours that includes:

  • Installation of NITRO Help Desk
  • Installation of Teams App
  • Installation of NITRO Engage Bot
  • Custom Categories and Issue Types
  • Configure Incoming & Outgoing Email
  • Set up Standard Notifications
  • Auto-assignment by Category and/or Issue Type
  • Change Management approvals by Change Type
  • Set up permission groups and access




Silver Implementation Package

Up to 40 hours that includes:

  • Simple Form Changes
  • Modify Mail Templates
  • Configure SLAs
  • Ticket Routing by multiple criteria
  • Configure Print Templates
  • Create Additional Reports
  • Dashboards, Workspace, and Portal modifications
  • Additional notifications (email, text, Bot)
  • Change Management approvals by multiple criteria


Interested in a custom package?

Contact us to learn more.