IT Help Desk for SharePoint & Office 365
Help Desk Ticketing System for SharePoint
Get ahold of a Help Desk from a company with 20 years' experience and 1000's of customers in the help desk, service desk, employee and customer support space. Includes features that range from simple ticket tracking to complex IT support with integrated asset management and other enterprise-level features!
Runs in all versions of SharePoint, including Office 365.
| OVERVIEW (4 mins) | WEBINAR (55 mins) |
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Help Desk runs in Office 365 or
SharePoint 2010, 2013, 2016. Flexible and Easy to Use.
- Flexible forms with customizable fields, look and feel
- You control routing, notifications and communication
- Approvals based on category and type of request
- Include existing forms and links to policies
Improve Incident Resolution Times
From within a work-order, your staff can:
- Access a knowledge base
- See related tickets
- Create sub-tasks
- Access asset and equipment information
- View hardware, software, capacity and updates information
- Schedule appointments
Measure and Track Service
- Full reporting works with Excel, PowerBI, and other reporting tools
- Full incident tracking, time tracking and tracking by project
- Report on service levels and automatic escalation
- Satisfaction surveys linked to at completion of request
IT Help Desk for SharePoint and Office 365 helps you
Track and Manage all these and more:
- IT Support Incidents
- Hardware and Software requests
- Configuration change requests
- Password / email requests
- New user setup
- Website change requests
- Client / Customer Support
- Application defect tracking
Email Conversion
New emails sent to the Help Desk are converted to tickets; subsequent emails are linked to the ticket.
Integrate with Asset Management
Designed to easily integrate with Crow Canyon’s Asset Management for SharePoint and Office 365, if you need assets linked with a ticketing system.
Knowledge Base
Build-your-own set of KB articles for user self-service or easy staff reference.
Employee or Customer Support
Internal Help Desk? External Customer Support? The system can be used for either or both.
Mobile Device Support
Access tickets, make changes, respond to users, close tickets and more from smartphone or tablet.
Automatic Ticket Routing
Sends ticket to the correct person or group for handling, speeds resolution.
Easy Administration
Uses standard SharePoint utilities as well as custom administrative interface for ease in configuring and maintaining system.
Reporting and Dashboards
Visual displays of ticket status, assignment, quantity, priority, overdues, and more. Use built-in reports or create your own. Can also use PowerBI to generate reports.
Extensive Alerting/Notifications
Keeps everyone involved informed and up-to-date. Easily configured for your needs.
Outlook Addin
Addin to Outlook available to send emails to the help desk, link emails with tickets, or create new tickets from Outlook.
Sub-tasks and Parent/Child
Tickets and tasks can be linked and set up in a parent/child relation to group associated activities together.
Work Log and Time Tracking
Record of who did what and for how long, so as to keep everyone up-to-date on ticket activity as well as provide stats for reporting.
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