Pricing for NITRO Help Desk

The robust solution for managing IT Support.

NITRO Help Desk Standard
Microsoft 365 or SharePoint On-Premises

Multi-channel support
Resolve tickets quickly
KB Management
Measure and track service
Reports & dashboards
Service Level Agreements (SLAs)
Improve incident resolution times
Mobile responsive
Problem Management– identify underlying problems & root causes
Change Management– institute processes to improve and enhance service delivery
NITRO Teams App (Microsoft 365 only)

Annual Subscription. ITIL-oriented solution.
Robust, cost-effective solution for managing IT Support.

NITRO Help Desk Advanced
Microsoft 365 & Teams only

NITRO Help Desk Standard plus:

NITRO Copilot for employee self-service
AI-Enhanced Knowledge Base
AI Agents for technician assistance
- AI-assisted email response
- Generate solutions for technicians
- Ticket Summarization
Sentiment Analysis
AI First Responder
- Auto-reply to requester
- Auto-categorization
- Auto-prioritization
- Auto-routing

Annual Subscription. ITIL-oriented solution.
Accelerate your support with the latest AI features.

Additional Applications

Seamlessly integrate with NITRO Help Desk:

Asset Management– Accurately track hardware and software assets
Project Management– Successfully implement and manage IT projects
Contracts/License Management– Keep accurate track of contracts, licenses, and subscriptions
Purchase Request System– Manage purchase requests and control expenditures
Onboarding System– Create tasks to manage onboarding/offboarding of employees
Service Request– Efficiently organize and fulfill routine service requests
Change & Release Management– Plan and assess changes and deploy approved changes