Pricing for NITRO Help Desk
The robust solution for managing IT Support.
Enhanced with AI
Standard
Microsoft 365 or SharePoint On-Premises
Robust, cost-effective solution for managing IT Support.
$3588/yr
unlimited users
✓ Multi-channel support
✓ Resolve tickets quickly
✓ KB Management
✓ Measure and track service
✓ Reports & dashboards
✓ Service Level Agreements (SLAs)
✓ Improve incident resolution times
✓ Mobile responsive
✓ Problem Management– identify underlying problems & root causes
✓ Change Management– institute processes to improve and enhance service delivery
✓ NITRO Teams App (Microsoft 365 only)
Advanced
Microsoft 365 & Teams only
Accelerate your support with the latest AI features.
$5988/yr
unlimited users
Everything in Standard plus:
✨ NITRO Copilot for employee self-service
✨ AI-Enhanced Knowledge Base
✨ AI Agents for technician assistance
✨ AI-assisted email response
✨ Generate solutions for technicians
✨ Ticket Summarization
✨ Sentiment Analysis
✨ AI First Responder
✨ Auto-reply to requester
✨ Auto-categorization
✨ Auto-prioritization
✨ Auto-routing
Add’l Applications
Microsoft 365 or SharePoint On-Premises
Seamlessly integrate with NITRO Help Desk.
$2400/yr each
unlimited users
✓ Asset Management– Accurately track hardware and software assets
✓ Project Management– Successfully implement and manage IT projects
✓ Contracts/License Management– Keep accurate track of contracts, licenses, and subscriptions
✓ Purchase Request System– Manage purchase requests and control expenditures
✓ Onboarding System– Create tasks to manage onboarding/offboarding of employees
✓ Service Request– Efficiently organize and fulfill routine service requests
✓ Change & Release Management– Plan and assess changes and deploy approved changes
